About the Role:

Responsible for developing, planning, organizing, staffing, directing, coordinating, reporting, budgeting, and managing facilities, programs, people, supplies and equipment in such a manner as to establish a meaningful Assisted Living/Memory Care Program to render the optimum clinical and social care outcome.  

What You’ll Do

Work with residents demonstrating behavior or psycho / social problems; mediate disagreements between residents; document acute behavior as referred by staff.

    • Establish and implement objectives for the Assisted Living/Memory Care programs and the organizational structure for achieving these objectives.
    • Guide Assisted Living/Memory Care personnel in the development of personal and professional objectives and in the setting of program goals consistent with those established by the Assisted Living/Memory Care departments.
    • Interpret and implement administrative policies and standards as established by the governing authorities.
    • Ensure compliance with state and federal regulations in all areas of Assisted Living.
    • Develop and/or approve all Assisted Living policies.
    • Conduct community tours for admission prospects and visitors; answer telephone inquiries; process admissions in the absence of the marketing team.
    • Participate in pre-admission evaluation of prospective residents; provide feedback as required.
    • Establish and maintain open and effective communication with residents, families, direct care staff, and other team members to develop, promote, and maintain Assisted Living/Memory Care programs.
    • Develop guidelines and program principles/procedures for Assisted Living/Memory Care programming that promotes the feel of home, maximized independence, reduced behaviors, community freedom, resident family involvement/support, and community awareness, satisfaction, and outcome expectations to enhance Buckner programs across the system.
    • Plan, organize, and direct Assisted Living/Memory Care personnel in fulfilling their responsibilities for resident care.
    • Lead and direct monthly resident council meetings for Assisted Living and Resident family meetings for Memory Care to enhance program outcomes and solve problems and concerns.
    • Collaborate with the Medical Director, Infection Control Nurse and Quality Assurance Coordinator in the execution of the Assisted Living/Memory Care department.
    • Assist in the development and management of the program budget. Prepare the budget for the Assisted Living/Memory Care department. Maintain budgeted allowances and cost containment procedures. Manage program resources to ensure they are used efficiently and appropriately.
    • Oversee the recruitment process for the Assisted Living/Memory Care department; prepare interview questions, interview candidates, select and hire applicants for positions.
    • Approve Assisted Living/Memory Care payroll each pay period before submitting to the Administrator.   
    • Plan, organize, and implement the Q.A.A.C. in accordance with Buckner guidelines.
    • Develop, train and lead staff in customer service and hospitality.
    • Seek new ideas and foster an environment of trust with staff, residents, and families.
    • Act in the absence of the Administrator when so designated.
    • Coordinate and liaison between the Assisted Living/Memory Care department and other disciplines.
    • Analyze and evaluate Assisted Living/Memory Care services and related programs to improve the quality of resident care and maximize time, skill and abilities.
    • Responsible for the completeness and accuracy of the residents’ service plans and the Resident Medical Records.
    • Make daily rounds in the facility for the purpose of visibility, assessment and evaluation of care.
    • Effectively develop and maintain relationships with employees, agencies, donors and other entities. Cultivate and monitor relationships with outside service providers, consultants, agencies and organizations to develop relationships to enhance the delivery of services to clients.
    • Liaison to community; speak in public on behalf of Buckner. Represent Buckner at meetings, conventions, and seminars. Serve on internal and external committees as required. Serve as a member of the Quality Assurance, Infection Control, Pharmacy, and Safety Committees.
    • Maintain compliance with all Buckner policies, procedures and requirements. Maintain compliance with all state and federal laws and regulatory requirements.
    • Attend and participate in staff meetings and training as required. Facilitate meetings and trainings as required. Conduct staff meetings regularly with direct reports.
    • Supervise, monitor, evaluate and provide direction to direct reports. Ensure optimal job performance; identify issues, discuss with staff and direct corrective actions; assist, guide and support supervisors with employee selection, review, evaluation and terminations. 
    • Develop emerging leaders for Buckner Retirement Services staff through professional growth and development; develop and communicate annual goals and objectives; monitor and provide constructive feedback; conduct annual performance evaluation in a timely manner.
    • Assist, guide and support supervisors with employee selection, review, evaluation and terminations.
    • Develop emerging leadership through professional growth and development.
    • Responsible for supporting and representing Buckner at special events, activities and other assigned functions.
    • Travel as needed to monitor, assess and help develop programs.
    • Perform general office tasks as required. Accurately prepare and proofread letters, memos, spreadsheets and other correspondence daily. Review and process mail and other correspondence daily. Complete accurate and timely documentation. Take and appropriately handle phone calls daily.
    • Timely and accurately respond to requests from various departments, facilities, and/or entities
    • Perform special assignments, projects, and other duties as required.


What You’ll Bring to the Team
To be successful in this role and a great addition to our team we need you to come with the following:

    • Must be a graduate of an accredited school of nursing. Must have a current licensure by the Texas State Board of Nursing.  Experience in supervisory or leadership capacity in a hospital or long-term care facility, and/or geriatric nursing preferred.  Current status as an LVN required.
    1. Requires in-depth understanding of a specialized, comprehensive field of knowledge. Involves ability to define problems, draw conclusions and make decisions dealing with abstract variables. Bachelor’s Degree in a related field of study, such as Health Care Administration required; Master’s Degree preferred. A current Registered Nurse licensure by the Texas State Board of Nursing or a licensed Administrator preferred.
    2. Requires a minimum of 5 years prior related experience in a supervisory or leadership capacity in a related field. Requires a minimum of 5 years prior related proven business management experience. Prior related experience in a long-term care organization working with Assisted Living and/or Memory Care programs in a supervisory or leadership capacity preferred. Requires experience with budgeting and program planning.
    3. Prior related experience working with organizational leaders, facilitating training, and serving on internal compliance committees preferred.
    4. Requires ability to exercise independent professional judgment under broad nursing case guidelines.
    5. Requires proficient working knowledge of general nursing theory and practice including basic knowledge related to nursing, such as drugs, biological, physical, social and medical sciences and their application. Requires working knowledge of infection control, universal precautions and OSHA standards.
    6. Requires knowledge of principles and methods involved in the in-service instruction of departmental personnel, in demonstrating techniques and methods of resident-care services, and in the instruction of resident needs.
    7. Requires familiarity with medical diagnoses, procedures, and accepted medical treatment patterns. Requires knowledge of procedures and techniques necessary to administer medication and treatment as prescribed by a physician. Requires knowledge of medications and possible side effects.
    8. Requires proficient ability to speak, read and write English.
    9. Requires ability to supervise others and hold others accountable for work completed; provide training, development and feedback to staff.
    10. Requires ability to effectively manage personnel; requires administrative skills to include but not limited to staff selection, development, motivation, scheduling, and evaluation.
    11. Requires a strong sense of diplomacy and demonstrated success in developing strong collaborative relationships with organizational peers and outside colleagues. Requires ability to relate positively, influentially, and sensitively to a broad spectrum of persons in a variety of multi-tiered relationships and settings.
    12. Requires recognized ability to meet multiple deadlines by maintaining a high level of organization.
    13. Requires demonstrated strong assessment and analytical skills, including an ability to synthesize large amounts of information and to focus quickly on the essence of an issue; strong commitment to producing measurable results.
    14. Requires ability to function in a fast-paced, high volume, multi-faced, results-oriented work environment and to analyze issues, identify priorities, manage projects and make decisions expeditiously.
    15. Requires experience developing, directing and managing multiple projects and implementing strategic program goals.
    16. Requires ability to provide strategic and logistical planning and facilitate meetings, trainings, and presentations as required.
    17. Requires proficient conflict management and problem solving skills. Requires proficient working knowledge and experience in conflict management and problem solving.
    18. Requires ability to travel to various geographic locations using various modes of transportation with some overnight stays.
    19. Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. Requires ability to rent vehicles both domestically and internationally using required documentation. Must be age 21 or older to drive on behalf of Buckner.
    20. Requires ability to maintain confidentiality.
    21. Requires proficient ability to exhibit detail-oriented skills necessary to understand and manage a wide-range of information.
    22. Requires in-depth ability to plan, administer, and report budgets.
    23. Requires proficient working knowledge of budgetary management and development of policies and procedures.
    24. Requires ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
    25. Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications, including Microsoft Word, Excel, Power Point, and Outlook, required.
    26. Requires commitment to Christian principles and teachings both professionally and personally.
    27. Requires ability to use up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently and/or 10 pounds continuously to move objects.
    28. Requires ability to walk frequently; occasionally stand for prolonged periods of time; occasionally required to squat, climb stairs, kneel and twist. Required to sit for prolonged periods of time, including extensive airline travel.
    29. Requires ability to speak clearly and make self understood in face-to face interactions; to articulate with extreme accuracy and precisions to give directions speak on the phone, etc.
    30. Requires ability to communicate effectively orally and in writing.
    31. Requires ability to establish and maintain effective working relationships with staff, trustees, vendors, residents, families, agency representatives, etc.
    32. Requires ability to effectively work under pressure and remain flexible as priorities change; ability to effectively communicate orally and in writing and speak in front of groups.
    33. Requires ability to work under minimal supervision; exercise sound judgment and confidentiality.
    34. Requires sufficient good health to properly discharge duties. Employees shall not be permitted to work who have infectious disease or skin lesion for the duration of the communicability.
    35. Requires ability to comply with Resident rights, all regulatory requirements, and all Company policies, procedures and guidelines.

Job Perks
At Buckner one of the ways we show value to our team members is by offering the following perks:

  • Medical and Dental benefits for employees and their eligible dependents;
  • Life insurance;
  • Short Term and Long Term Disability benefits;
  • Paid Time Off and Holidays;
  • Retirement Savings Plan; and
  • The 5Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

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