About the Role

As a Healthcare Services Coordinator you will impact the lives of current and future residents and family members through excellent communication and follow up practices.  

What You'll Do

As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities:

  • Conducting appointments and community tours with future residents and families.
  • Answer telephone inquiries about community and admission requirements; maintain accurate and complete inquiry files.  Promptly follow up with inquiry calls to arrange tours or follow up for future admissions.
  • Promptly responding to inquiries from hospital discharge planners and other referral sources.
  • Coordinate new resident move-ins and rehab admissions for healthcare areas.
  • Complete, review, and obtain appropriate signatures and process admissions documents accurately and completely.
  • Maintain confidentiality of all resident care information and assure resident rights are protected.
  • Build and maintain good interpersonal relations with residents, families and staff.
  • Update and maintain resident waiting list.
  • Admit, transfer, and discharge residents.
  • Coordinate the timely completion of all paperwork and reports.
  • Develop and  maintain referral database from area resources and maintain contact with these referral sources. 

What You'll Bring to the Team

To be successful in this role and a great addition tour team we need you to come with the following:

  • Basic understanding of a comprehensive field of knowledge normally acquired through attainment of a bachelor's degree.  Minimum one to three years prior  related experience  preferred, knowledge of hospital or retirement admissions process preferred.  
  • Ability to relate positively and sensitively to a broad spectrum of persons  in a variety of relationships and settings.
  • Ability to speak clearly and make self understood in face to face interactions; articulate with accuracy 
  • Ability to maintain confidentiality
  • Must be calm and level-headed in emergencies.

Job Perks

At Buckner on of the ways we show value to our team members is by offering the following perks:

  • Medical and Dental benefits for employees and their eligible dependents;
  • Life Insurance
  • Short Term and Long Term Disability benefits;
  • Paid Time Off and Holidays
  • Retirement Savings Plan; and
  • The 5 Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants - with respect.  Buckner is an equal opportunity employer (EEO is the law).  You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner. 

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