About the Role

As the Family Pathways Program Director, you will impact the lives of our residents by providing support, case management and referral services for the single parents and their children living at the Family Pathways facility. You will continue to shine hope in their lives by developing and managing professional resources to provide therapeutic and programmatic services for our community site while ensuring all applicable federal state, and local standards and guidelines are met. 

What You’ll Do
As a member of our team you will have an impact on our clients through accomplishment of the following responsibilities:

  • Effectively implement programs of the CBS Service teams to meet the physical, emotional, social, and spiritual needs of clients/families, as outlined in each client’s plan of service.
  • Recruit and interview applicants to determine admission for residency at Family Pathways based on eligibility requirements and assist with the design and coordination of supportive services for families.
  • Implement a self-sufficiency contract with clients. Complete a needs assessment and develop educational, physical, spiritual, and psychological goals with residents. Monitor progress to determine continued eligibility in the program. Review goals and assess needs regularly and at the end of each semester.
  • Provide supportive services and educational programs to assist residents in attaining their goal of self-sufficiency. Serve as an advocate for clients. Develop and conduct training and educational sessions/presentations for clients.
  • Provide ongoing case management, information and referral services to families participating in the program. Maintain regular contact with families through frequent home visits, office visits, email correspondence and telephone calls as required.
  • Collect rent within the specified deadline in accordance with established guidelines.
  • Work a flexible schedule to provide services to residents. Work nights and weekends as needed.
  • Prepare a monthly summary that includes the number of discharges, new tenants, single parent families and children. Timely and accurately enter client demographic information and follow-up data into Extended Reach.
  • Promote Family Pathways to the community and work with referral sources in the community. This includes serving as a liaison to colleges and assisting and supporting residents in working with schools.
  • Represent the program at community meetings and with collaborative partners and potential donors and effectively develop and maintain relationships with donors, churches, schools, and other agencies.
  • Monitor the cleanliness of the environment, the physical condition of the apartments and furnishings and coordinate furniture replacement as needed.
  • Monitor on-going physical condition of the buildings and furnishings to identify and resolve problem areas; bring concerns related to potential maintenance and safety hazards to the attention of the safety committee. Complete routine inspections, identify problem areas, and coordinate services to resolve any potential safety hazards and maintenance concerns.
  • Develop and manage budget effectively while managing program resources to ensure they are used efficiently and appropriately.
  • Supervise, monitor, evaluate, and provided direction to the Program Assistant. This includes providing professional growth and development; developing and communicating goals and objectives; monitoring and providing constructive feedback; and conducting annual performance evaluations as required.
  • Effectively and timely communicate information to satellite team members as required.
  • Maintain compliance with all Buckner policies, procedures, and requirements. Maintain compliance with all state and federal laws and regulatory requirements. Report suspected child abuse and/or neglect to the Executive Director and the appropriate law enforcement agency. Report suspected client violations to the Executive Director
  • Attend and participate in staff meetings and trainings regularly; attend Program Management meetings, staff meetings and training as required. Attend meetings with community members and collaborative partners. Assist in presenting at meetings; facilitate training as required.
  • Develop emerging leadership through professional growth and development. Work successfully as a part of a team, while developing and maintaining strong working relationships with co-workers.
  • Support and represent Buckner at special events, activities, and other assigned functions. Interact with outside consultants, agencies, and organizations to develop relationships to enhance the delivery of services to clients and families.
  • Perform general office tasks, special assignments, projects, and other duties as required.

What You’ll Bring to the Team
To be successful in this role and a great addition to our team we need you to come with the following:

  • An in-depth understanding of a comprehensive field of knowledge and ability to define problems, collect data, establish facts, and draw conclusions dealing with abstract variables. 
  • A Bachelor’s degree in Social Work or related human service field required with a minimum of 3 years prior related experience.
  • Excellent public speaking skills and the ability to successfully communicate in a professional manner with a multi-ethnic population base in the community; ability to effectively communicate in writing.
  • The ability to observe and make accurate assessments of situations and individuals and determine appropriate action required.
  • A working knowledge and understanding of the applicable regulatory standards and requirements governing programs and services.
  • The ability to effectively manage personnel through staff selection, development, motivation, scheduling, and evaluation.
  • Proficient working knowledge of budgetary management and development of policies and procedures
  • The ability to provide strategic and logistical planning and facilitate meetings, conferences, workshops, and retreats as required.
  • The ability to recognize differences in sounds, such as voices/noises that are loud and playful instead of angry and combative; and ability to differentiate tones and volume in conversations.
  • The ability to perform tasks with little supervision. Most tasks are governed by standard practices; however, some are not. Innovative thinking will be required. Attentiveness to detail and good organizational skills are also required. To be effective in this role, you must demonstrate leadership ability characterized by servant leadership, integrity and honesty and must possess the ability to lead through influence as opposed to authority.
  • This position requires a personality attuned to the requirements of meeting needs of clients and the ability to establish and maintain effective working relationships with other employees and the public.
  • The ability to travel to various geographic locations and some overnight stays.
  • This position also requires the ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; and you must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy. You must be age 21 or older to drive on behalf of Buckner.
  • Proficient working knowledge and ability to accurately and timely operate and perform computer related tasks with specific equipment and software applications required.  
  • A professional commitment to Christian principles and teachings so as to perform tasks and responsibilities in alignment with Buckner’s mission, vision, and values.

Preferred Qualifications
In addition to the amazing qualifications and experiences listed above, if we had our say, we would also look for:

  • Master’s degree and prior supervisory experience preferred.

Job Perks
At Buckner one of the ways we show value to our team members is by offering the following perks:

  • Medical and Dental benefits for employees and their eligible dependents;
  • Life insurance;
  • Short Term and Long Term Disability benefits;
  • Paid Time Off and Holidays;
  • Paid Parental Leave;
  • Retirement Savings Plan; and
  • The 5Star Fun Benefit: encourages employees to spread good cheer to their co-workers and others, creating a happy, healthy environment for all!

The same way we treat our employees is how we treat all applicants – with respect. Buckner is an equal opportunity employer (EEO is the law). You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Buckner.

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