Want to be a bswifter? 

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. 

 We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! 

 

The Client Executive is responsible for building, fostering, and maintaining strong relationships with executive-level client and partner contacts. This position entails understanding clients' unique needs, working with all bswift departments to deliver exceptional service, and serving as a strategic partner to help clients successfully execute their benefits programs. The primary objective is to drive client satisfaction based on quarterly NPS data, retention, and expansion, thereby contributing to securing bswift’s standing as the preeminent benefits administration organization in the industry.

Key Responsibilities:
• Relationship Management:
o Develop and nurture strong relationships with executive-level client contacts, acting as their trusted point of contact for 10-15 bswift clients
o Regularly engage with clients to understand their strategic business objectives, challenges, and evolving benefits needs
o Work with Client Services area and other departments as needed to proactively address any concerns or issues, ensuring consistent client satisfaction and loyalty
o Identify client opportunities to adopt additional bswift services which results in adding val-ue to clients' employee benefits programs
o Lead contract renewals for assigned clients and ensure bswift is well positioned for suc-cessful renewals with a 12-18 month runaway minimum
o Work with internal Data Analytics for benchmarking and position new products/services
o Monitor and analyze key performance indicators, such as client satisfaction, retention rates, and revenue growth
o Provide expert advice and guidance to clients on benefits program design in coordination with bswift system setup
o Build and/or participate in regular performance report-outs to internal executive leader-ship and clients via Stewardship Meetings and Quarterly Business Reviews to showcase the value delivered through bswift services
o Client Consulting and Best Practice:
• Provide expert advice and guidance to clients on benefits program design, compli-ance, and regulatory matters
• Offer insights on industry trends and best practices, ensuring clients remain com-petitive in their benefits offerings based on available benchmarking data
• Identify opportunities to expand and upsell additional services to existing clients
• Collaborate with the sales team to pursue and secure new clients
• Client Advocacy and Conflict Resolution:
o Act as a client advocate within the organization, representing clients' interests and feed-back to internal teams
o Resolve any client escalations or conflicts leveraging applicable bswift departments in a diplomatic and effective manner

Skills and Qualifications:
• 15+ years of client management experience with a track record of significant success
• Bachelor’s degree in business, Human Resources, or a related field (advanced degrees or certifica-tions are preferred).
• Proven experience in client relationship management, particularly with executive-level contacts, in the benefits domain and driving adoption of new products/services in an active growth environ-ment,
• In-depth knowledge of employee benefits programs, regulations, and industry trends.
• Excellent communication, negotiation, and presentation skills to interact effectively with execu-tive contacts
• Strong strategic thinking and problem-solving abilities to address complex client needs
• Analytical skills to assess data and make data-driven decisions
• Ability to collaborate with cross-functional teams and manage multiple client accounts simultane-ously

Traits and Attributes:
• Customer-centric mindset, dedicated to delivering outstanding service and value to clients.
• Highly organized, capable of managing diverse client relationships and delivering on commitments.
• Results-driven, with a focus on achieving client satisfaction and business objectives.
• Strong leadership skills, capable of influencing and inspiring both clients and internal teams
• Adaptable and able to thrive in a fast-paced, dynamic environment
• Integrity and ethical behavior in all client interactions

 

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description. 

 

 

In the spirit of pay transparency, we are excited to share the base salary range for this position is $125,000-$175,000, exclusive of fringe benefits or potential bonuses.  If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

bswift is an equal opportunity/affirmative action employer.

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.  

 bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. 

 We are committed to being an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities. 

If you have what it takes to join our award-winning culture, we’d love to hear from you! 

 

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
When autocomplete results are available use up and down arrows to review
+ Add another education
U.S. Standard Demographic Questions We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)





How would you describe your racial/ethnic background? (mark all that apply)











How would you describe your sexual orientation? (mark all that apply)








Do you identify as transgender? (Select one)




Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? (Select one)




Are you a veteran or active member of the United States Armed Forces? (Select one)




Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in bswift ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.