Opportunity

Brunswick Group’s global Client Services Team is looking for a key team member as we continue to drive impact across the firm through deepening and broadening our client relationships. This business-critical colleague will draw on client insights to inform and support firm-wide and regional business priorities across clients, Practice, Sector, and colleague development.

 

This colleague would work across the global Client Services Team, drawing out valuable insights from our US-based clients to inform actions by teams and Partners, and to leverage with functional leads (e.g. New Business, Resourcing, Fee) to sharpen our approach and improve performance within each stage of the client lifecycle.

Key elements of the role include:

  • Drive the Client program across the Americas – ensuring all eligible clients give feedback formally through this process on a rolling 12-18-month basis.
  • Support global Interview Partners throughout the client development lifecycle - from shaping the approach to feedback conversations to following up with teams. As part of overseeing this program, this person will join team briefings/debriefings and interviews with clients (as necessary)
  • Work closely with Americas leadership team, drawing out relevant areas of opportunity and insight, supporting growth strategy and helping to effectively meet client needs and develop colleagues.
  • Share monthly ‘live pulse’ on client issues with regional leadership and marketing teams, focusing on critical insights that can inform planning across the business
  • Regularly share issues on the horizon for clients in a way that means we shape relevant and growing offers that are top of mind for clients – working closely with Practice Leads to communicate these issues and key actions
  • Ensure insights are communicated across the relevant offices on a regular basis.
  • On a quarterly basis, draw out the relevant risks and areas of opportunities – work closely with Americas regional leaders - and their offices - to identify where to support relevant Partners and teams
  • Communicate on the voice of clients across the Americas and beyond, across channels and in person in lockstep with US Interview Partner cohort
  • Liaise closely with Finance and BI teams on the health of accounts to flag any warning bells as well as ensuring we are meeting with our high value accounts every 12-18 months
  • Develop the Client Engagement material for input into colleague development and training

 

 

Our Commitment to Diversity, Equity and Inclusion

Maintaining and strengthening a diverse workforce and inclusive workplace are pillars of Brunswick’s culture and key to our future success. Valuing and supporting every colleague as an individual while helping them reach their full potential is critical to attracting and developing our greatest strength – our people. By embracing our differences and diverse perspectives we create richer experiences within our firm and enhance the quality of the ideas and advice that we deliver to our clients.

 

Brunswick is an equal opportunities employer and our Equal Opportunities Policy is available on request.

About Brunswick Group

Brunswick is a strategic advisory firm focused on critical issues and critical stakeholders.

Our purpose is to help our clients play their role in the world successfully.
We advise on critical issues and critical stakeholders at the center of business, politics and society, and help our clients – the leaders of large, complex organizations – understand and navigate these interconnected worlds.
From financial situations through to capital markets, regulatory and public affairs, social issues, crisis, cyber, employee engagement and litigation, clients rely on Brunswick for insight, advice, preparedness and campaigns.

 

Background

Founded in London in 1987, Brunswick’s global partnership has grown organically to 27 offices in 18 countries. We began as a M&A and financial communications firm and, over time, expanded our capabilities to provide expert advice to our clients on a range of business-critical issues. We invested in new offices, sector teams and practice groups including investor engagement; shareholder activism; governance; regulatory and public affairs, including geopolitical; crisis; litigation; social issues including climate change and diversity, equity and inclusion; cybersecurity, data and privacy; employee engagement; digital communications; opinion research and analysis, and creative services.

 

 

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