The Help Desk / Desktop Support Technician will provide hands-on and remote technical support with the ability to resolve Tier I incidents independently. The individual will provide responsive communication and superior customer service to inquiries and requests for assistance with the organization’s end user technologies. Analyzes, troubleshoots, and resolves problems with the goal of eliminating recurrences and reducing requests to the help desk utilizing a preventative and proactive methodology. Demonstrates high initiative and ownership of issues related to technology.
Areas of Responsibility:
Hands on and remote technical support for all end user hardware and software
Analyze, troubleshoot, and resolve help desk requests
Perform new hardware and software installations and configurations
Setup and breakdown technology for smaller remote office locations.
Utilize a Help Desk ticketing system to assure all incidents are properly logged, reported, and tracked to resolution
Day travel to remote sites within Southern California as required for remote office setups and support
Education: A post-secondary certificate or degree in a related technical field, technical certifications, or equivalent experience is recommended
Experience: 2 years progressive experience supporting end user and office technologies: desktop computers, Microsoft networks, AV equipment, and mobile devices.
Strong Hands on technical support skill sets with computer hardware, software, and mobile devices: Lenovo computer systems, Apple and Android mobile devices, Windows 7, Microsoft Active Directory, Exchange, Outlook, Office 365, general networking concepts (IP, DNS, DHCP)
Experience with enterprise antivirus software
Experience configuring and troubleshooting Mobile devices (Apple, Android)
Experience using and managing a help desk ticketing system.
Energetic, motivated, and flexible.
Excellent interpersonal, communication and written documentation skills. Must be able to communicate technical information to non-technical users.
Brookfield Residential is a leading North American land developer and homebuilder with one goal in mind - to create the best places to call home. From the development of award winning master-planned communities, to the design and construction of premier homes and commercial properties, we are committed to cultivating exceptional life experience for our customers and for our employees.
Building great communities and homes takes vision and dedication, but most importantly, it takes a strong team. Having been in business for more than 60 years, we know it is our people who make Brookfield Residential what it is today. We were humbled to be named by Aon as one of the Best Employers in Canada and U.S. in 2017.