POSITION SUMMARY:

The Experience Ambassador/Model Home Host plays a supportive role to the Sales team meeting the sales goals for this Active Adult community. A team approach to upholding a high-level customer experience is the top priority.

This role is similar to a Sales Assistant, but with specialization in model home details.  This role will be “non-sales” to assist customers with questions, pricing, wish lists, exterior color selections, model home experience (sights and sounds.) The ideal candidates will be experts in community knowledge, surrounding areas, and offer “concierge” suggestions on local interests and San Marcos/Central Texas Life.  This person will rotate from the sales center to the models with high visibility and provide a warm welcoming space to visit with customers and answer their questions.  This is a customer service based role, providing a constant level of service at the sales center and model homes. The role will also support the sales process with coordinating of schedules, appointments, up system, Realtor Outreach, and support the efforts of the 2017 Realtor Program.  This person will require great people skills and be at ease in coordinating many people at one time. All Experience Ambassadors/Model Home Hosts will provide scheduled coverage in the model park and sales center on a rotation basis including weekends.

This position is located in San Marcos, so we will happily review interested candidates from South Austin, Buda, Kyle, North San Antonio, New Braunfels and those environs.

AREAS OF RESPONSIBILITY:

    Community Management:

  • Greet customers and assist with questions on pricing and options
  • Offer expertise on San Marcos/Central Texas area
  • Maintain the professional appeal of the sales office, model homes, and model parks, by working successfully with the cleaners, landscapers, and related staff
  • Attend work-related meetings
  • General knowledge of the homebuilding market for assigned community

   Additional Responsibilities:

  • Ensure a professional atmosphere by conducting activities in a fair and equitable manner at all times
  • Adhere to the rules and guidelines as required by the Fair Housing Laws and U.S. Department of Housing and Disabilities Act
  • Individual must be a team player that is dependable, trustworthy, and willing to handle additional duties, as assigned

QUALIFICATIONS:

  • High school diploma, with 3-5 years of experience in sales or a similar role; previous Sales and Administrative experience preferred, Active Adult Community experience preferred but not required
  • Desire to move into a Sales Representative position is a plus
  • Exceptional customer service skills
  • Excellent written and verbal communication skills
  • Proactive, organized, and self-motivated individual
  • Capable of developing strong client relationships
Apply for this Job
* Required
File   X
File   X


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Brookfield Residential are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.


Share this job: