The Experience Ambassador/Model Home Host plays a supportive role to the Sales team meeting the sales goals for this Active Adult community. A team approach to upholding a high-level customer experience is the top priority.
This role is similar to a Sales Assistant, but with specialization in model home details. This role will be “non-sales” to assist customers with questions, pricing, wish lists, exterior color selections, model home experience (sights and sounds.) The ideal candidates will be experts in community knowledge, surrounding areas, and offer “concierge” suggestions on local interests and San Marcos/Central Texas Life. This person will rotate from the sales center to the models with high visibility and provide a warm welcoming space to visit with customers and answer their questions. This is a customer service based role, providing a constant level of service at the sales center and model homes. The role will also support the sales process with coordinating of schedules, appointments, up system, Realtor Outreach, and support the efforts of the 2017 Realtor Program. This person will require great people skills and be at ease in coordinating many people at one time. All Experience Ambassadors/Model Home Hosts will provide scheduled coverage in the model park and sales center on a rotation basis including weekends.
This position is located in San Marcos, so we will happily review interested candidates from South Austin, Buda, Kyle, North San Antonio, New Braunfels and those environs.
AREAS OF RESPONSIBILITY:
Greet customers and assist with questions on pricing and options
Offer expertise on San Marcos/Central Texas area
Maintain the professional appeal of the sales office, model homes, and model parks, by working successfully with the cleaners, landscapers, and related staff
Attend work-related meetings
General knowledge of the homebuilding market for assigned community
Ensure a professional atmosphere by conducting activities in a fair and equitable manner at all times
Adhere to the rules and guidelines as required by the Fair Housing Laws and U.S. Department of Housing and Disabilities Act
Individual must be a team player that is dependable, trustworthy, and willing to handle additional duties, as assigned
High school diploma, with 3-5 years of experience in sales or a similar role; previous Sales and Administrative experience preferred, Active Adult Community experience preferred but not required
Desire to move into a Sales Representative position is a plus
Exceptional customer service skills
Excellent written and verbal communication skills
Proactive, organized, and self-motivated individual