As a member of the Hawaii Homes team, the Escrow Coordinator contributes to the achievement of sales and closings targets through ownership and execution of the escrow process.

Reporting to the Sr. Vice President for the Hawaii region, the Escrow Coordinator scans contracts and documents, providing required files to Title Company and lender; fills contract documentation and maintains division lot file to ensure audit compliance.

Key Responsibilities

  • Review contracts and reservation packages; circulate for signature, copy and send to escrow for all projects. Save copy to shared drive; send copy of executed contract to buyer via email
  • Create and maintain files
  • Coordinate Notice of Completion – obtain signed off job cards, complete NOC form, circulate for signature, and send to escrow for recording
  • Prepare sales packages for Sales Agents for first phase release
  • Prepare and mail orientation tour and close of escrow confirmation letters for all neighborhoods
  • If appropriate, request Home Warranty Protection Plan for model homes. Code invoice for payment
  • Establish and maintain filing system for all phase matrices in the designated drive
  • Keep track of all licensing requirements as it relates to sales staff and to the branch offices
  • Monitor all sales related reports/contracts from the field for accuracy
  • Verify all HUDs/Final Closing statements after homes close escrow. Route HUD to appropriate project accountant; save copy on designated drive
  • Once close of escrow sales have been sent, notify Escrow Lender and Orientation Tour Representatives
  • Prepare, update, and distribute weekly sales and traffic reports, as requested
  • Alert Customer Care Coordinator of all Brookfield Enthusiasts as they purchase
  • Review contracts and reservation packages; circulate for signature, copy and send to escrow for all projects. Save copy to shared drive; send copy of executed contract to buyer via email
  • Manage and drive the closing process, ensuring all pieces for close of escrow on each lot are completed in a timely manner to meet division monthly/quarterly closing goals
  • Manage the Escrow Tracker and produce accurate reports for both corporate and division level dashboards
  • Update Land and Operations Divisions to inform timing of their project deliverables

 

Qualifications 

  • High school diploma or GED required; college degree preferred
  • Minimum of three (3) years specialized escrow experience working with buyers, lenders, and builders at a residential homebuilder AND/OR title company
  • Strong understanding of the escrow process and documentation, including purchase documents, options selections, loan requirements, and closing procedures
  • Experience working with a CRM is an asset
  • A balance of strong analytical skills and excellent interpersonal skills
  • Excellent oral and written communication skills
  • Must be proficient in Microsoft Excel (at least intermediate level)
  • Strong organizational skills, detail oriented
  • Strong experience in delivering high quality customer service programs
  • Understands market and industry trends
  • Proven ability of being customer centric by seeking solutions from the customer's perspective

 

 The Company

Brookfield Residential is a leading North American land developer and homebuilder with one goal in mind - to create the best places to call home. From the development of award winning master-planned communities, to the design and construction of premier homes and commercial properties, we are committed to cultivating exceptional life experience for our customers and for our employees.

Building great communities and homes takes vision and dedication, but most importantly, it takes a strong team. Having been in business for more than 60 years, we know it is our people who make Brookfield Residential what it is today. We were humbled to be named by Aon as one of the Best Employers in Canada and U.S. in 2017.

 

 

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