Your Team

The Customer Guide is responsible for assisting home buyers in the full customer journey and provide services for their requests to enhance the Brookfield home buying experience. The guide has the unique opportunity to provide exceptional customer experience throughout the home build process. The goal is to provide exceptional customer service and to increase the company’s growth and revenue through sales expansion.

Support the Sales TeamYour Key Deliverables

  • Accurately describe product information, features and value
  • Follow all companies’ policies and procedures
  • Operation of Sales Force for all new home sales
  • Attends monthly sales meetings.
  • Ensure a professional atmosphere by conducting activities in a fair and equitable manner always. Adhere to the rules and guidelines as required by the Fair Housing Laws and U.S. Department of Housing and Disabilities Act.
  • Coordinate homebuyer and new owner requests for special arrangement of services.
  • Attend lifestyle events to establish rapport with homebuyers.
  • Introduce homeowner to HOA team and assist in getting them registered.
  • Obtain excellent knowledge of the city and local venues.

Familiarize new homeowners with their neighborhood shopping centers, banks, churches, schools, daycare centers, furniture stores, gyms, dry cleaners, restaurants, libraries, pharmacies, hospitals, hardware store, post office, movie theaters, veterinarians, interior decorator etc. Whenever possible, provide coupons to these local facilities.

Facilitate Contract to Closing Process

  • Leading the Customer Journey from contracting to closing and facilitating customer interactions during key construction stages.
  • Provide a point of contact for the customer to Brookfield’s internal teams, thereby ensuring a consistent message and a pleasant homebuilding experience
  • Introduction of the Kissing Tree lifestyle to all homebuyers & new homeowners.
  • Attending key Kissing Tree events to support Sales/Marketing/HOA and establish rapport with all prospects, homebuyers, and homeowners
  • Coordinate homebuyer and new homeowner request for special arrangement of services.

Must Haves

  • Proven working experience in sales/customer service- 3-5 years’ experience
  • Basic understanding of sales principles and customer service practices
  • Experience within the home building or real estate industry is an asset
  • Proficiency in English
  • Solid communication and interpersonal skills
  • Technologically proficient
  • Organized
  • Customer service focus – capable of developing strong client relationships
  • Friendly, helpful, confident and engaging personality
  • Basic administration skills – experience preferred
  • Proactive, organized and self-motivated
  • Excellent written and verbal communication skills
  • High school degree
  • Able to work weekends when necessary

Your Opportunity

 We are proud to offer our employees what they value most:

• Competitive compensation
• Excellent extended health benefits
• 401k matching
• Generous tuition assistance program
• Leadership development and mentorship programs 
• Charitable donation matching
• A culture based on our values of Passion, Integrity and Community

 Your New Home

Brookfield Residential is a leading North American land developer and homebuilder with one goal in mind - to create the best places to call home. From the development of award winning master-planned communities, to the building of well-designed homes and commercial properties, we are committed to cultivating exceptional life experience for our customers and for our employees.

Building great communities and homes takes vision and dedication, but most importantly, it takes a strong team. Having been in business for more than 60 years, we know it is our people who make Brookfield Residential what it is today. We were humbled to be named by Aon as one of the Best Employers in Canada and U.S. in 2017.


Apply for this Job

* Required

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Brookfield Residential are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.