Based in Danville, the Vice President of Operations is responsible for providing strategic leadership to the Construction, Purchasing, and Customer Service teams to deliver 200 to 400 homes per year. The VP of Operations will be well versed in all facets of residential construction including multi-story residential over structured parking (rental and for-sales), attached and single family detached for-sale housing. Participation in community performance forecasting, financial strategy, and thoughtful analysis to achieve quarterly and annual business goals. The position will have a keen focus on delivering an exceptional customer experience as measured by Avid surveys of homeowners. VP of Operations will work closely with all other departments to advance new initiatives and construction innovations.
Areas of Responsibility
Strategy and Leadership:
Provide positive leadership and vision to the team, communicating both short and long term goals for team member engagement. Skills to include business plan reporting and forecasting, strategic solutions to provide value, and cost saving recommendations to achieve home delivery on time and at budget. Endeavor to achieve ongoing improvement to the customer experience in their purchase of a Brookfield home or rental housing. The position will have high density mixed-use expertise in urban settings with investment management for 30+/acre housing product, from design and construction of both residential and retail spaces.
Oversee the various facets of housing operations including construction sequencing, slab and frame starts, home closing dates, buyer selection cut-offs, and strategies to overcome challenges and efficiency to achieve home closings for the business plan while maintaining the highest customer experience. For higher density mixed use residential, evaluate effective use of 3rd party general contractors versus internal build profile to maximize returns with an understanding of legal issues to minimize the risk profile. Work closely with Sales & Marketing and Design Studio to maximize options and Design Studio profitability and current market trends. Advance the construction efficiency through innovated solutions for project management and operation platforms including new adoption of a company wide enterprise system and associated software platforms for contracting, scheduling and billing.
Manage the field activity and construction cycle time to forecast home completions, trade allocation, and utility/land improvement coordination. Manage the team to deliver home closings per planned schedules. Oversee and be champion for quality of home delivery, providing support and mentorship to General Superintendent and field teams. Oversee the performance of high density mixed use construction with general contractor/internal team, to include % complete for payment application review, punch list, and overall quality.
Manage the purchasing team for high density residential bid documents internally and to general contractors and selection of same, with input/negotiation of GC contract language. Coordinate with the purchasing team for their preparation of efficient and accurate estimates and budgets for new and active communities in step with business plan reporting. Provide expertise and recommendations for detached and high density construction details, scopes of work, and specifications. Coordinate with Design Studio to create a best in class experience and profitability
Manage the customer service team to deliver a great experience for our home owners. Engage and lead continuous improvement in the Customer Service team through a working relationship with Avid to identify areas to improve on the Customer Experience including internal audits and employee recognition and incentive plans
Coordinate with the development team to ensure forward planning processes, plans and permits are completed in quality form to achieve business plan starts. Work with development team on design and planning of new high density housing programs, schedules, milestone activity, including land takedowns, permit fees, utility applications, and other processes to achieve goals. Support and assist development team with submittal/receipt of DRE reports, other jurisdictional requirements, and overall business planning.
- Bachelors degree in construction management or related industry
- MBA or advanced degree desired
- California general contractors license
- 10-15 years in the field of residential development
Brookfield Residential is a leading North American land developer and homebuilder with one goal in mind - to create the best places to call home. From the development of award winning master-planned communities, to the design and construction of premier homes and commercial properties, we are committed to cultivating exceptional life experience for our customers and for our employees.
Building great communities and homes takes vision and dedication, but most importantly, it takes a strong team. Having been in business for more than 60 years, we know it is our people who make Brookfield Residential what it is today. We were humbled to be named by Aon as one of the Best Employers in Canada and U.S. in 2017.