POSITION DETAILS:

LOCATION: Remote, in Portugal

DEPARTMENT: Site Reliability Engineering

REPORTS TO: Engineering Manager

POSITION SUMMARY:

As a Voice Software Engineer, you will be crucial in maintaining and optimizing our voice platform to ensure the smooth delivery of high-quality customer interactions. You will collaborate closely with cross-functional teams to ensure the reliability, performance, and security of our VoIP infrastructure. Your ability to identify and troubleshoot problems is vital.

YOUR DAY-TO-DAY:

Strong understanding of VoIP protocols, including SIP, SDP, and RTP, with expertise in SIP per RFC 3261.
Develop and implement solutions to address voice quality, connectivity, and other VoIP challenges.
Write and maintain code with hands-on experience in SIP Proxy and Registrar (Kamailio) and Media Server (Freeswitch), including configuration and customization.
Collaborate with cross-functional teams, including network engineers and support teams, to ensure smooth integration and operation of solutions.
Contribute to milestone releases and provide support for major version rollouts.
Optimize scalability, reliability, capacity, and performance with a strong focus on code and architecture improvements.
Suggest improvements for monitoring, alerting, and tracking systems to enhance platform reliability.
Document changes and share knowledge with Support and NOC teams to keep them informed of platform updates.

WHAT YOU BRING TO THE TEAM:

▪ Higher degree in Computer Science, Software Engineering, Telecommunications or similar.

▪ Proven experience supporting and troubleshooting UCaaS/CCaaS systems, including VoIP.

▪ Expertise in VoIP-related protocols (SIP, SDP, RTP).

▪ Experience with signaling analysis tools (e.g. Wireshark, sngrep, Homer).

▪ Knowledge of scripting and automation tools.

▪ Ability to multi-task and efficiently manage competing priorities.

▪ Strong problem-solving skills and attention to detail.

▪ Experience with Observability, Monitoring, Performance or Availability tools or services, preferably in the infrastructure monitoring area

ABOUT BROADVOICE:

Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.

Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks. Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions

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