LOCATION: Remote, in Portugal


REPORTS TO: Global IT Director   



Broadvoice is looking for an Information Security Officer for our Global Operations team. Your primary responsibility will be to provide strategic plans and technical expertise in deploying and managing information security technology solutions and tools. The ideal candidate will have a proven track record of leading and developing different aspects of day-to-day security operations. 



  • Lead the deployment and maintenance of security tools to support cyber threat detection, incident response, and attack surface reduction efforts. 
  • Conduct a gap analysis to prioritize and develop security controls and tools.   
  • Assist in vulnerability management and interfacing with the different technical teams when necessary. 
  • Ensure ownership of all security certifications and adherence to security compliance standards. 
  • Educating the company and employees on important compliance requirements.  
  • Training staff in compliant data processing and storage.  
  • Conducting audits to ensure compliance and addressing any potential issues proactively.  
  • Acting as an organization’s data protection and privacy officer.  
  • Serving as the point of contact between the company and supervisory authorities.  
  • Plan, coordinate, and oversee the operation of new security solutions to manage evolving threat landscapes.   
  • Provide guidance and assistance to ensure timely completion of global security initiatives.  
  • Manage security technologies such as firewalls, endpoint protection, and Data Loss Prevention (DLP) solutions.  
  • Supervise and manage cloud security solutions.  
  • Generate reports, dashboards, and metrics for the security operations team and present findings to senior leadership  



  • Bachelor’s Degree or equivalent experience in Information Security, Computer Science or related fields.  
  • Minimum 7 years of experience managing a Security Operations team or running security solutions in network/security engineering or security operations.  
  • Hands-on experience (7+ years) implementing IT security controls including firewalls, SIEM platforms, Network Access Control (NAC), Cloud Access Security Broker (CASB), DLP, IPS/IDS, encryption, authentication, tokenization, XDR/EDR tools, and desktop virtualization security (e.g., CrowdStrike, CyberArk, Workspace One; Palo Alto Firewall Suite, Microsoft Defender).  
  • Profound knowledge of security technologies including firewalls, endpoint protection, DLP, and SIEM systems.  
  • Strong analytical skills to analyze security data and trends, identifying potential threats and vulnerabilities.  
  • Excellent communication and presentation skills, with the ability to convey complex technical information to non-technical stakeholders effectively.  
  • Great interpersonal skills and taste for teamwork.   
  • Good analytical ability, organization, planning, and time management.   
  • Knowledge of end-user service principles and best practices.   
  • Proficiency in English, both written and verbal, clearly and accurately.   
  • Good communication skills for interacting with both technical and non-technical personnel.



Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.

Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.

Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.

Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.

We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.

Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions. 

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