Cloud security is becoming increasingly important as organizations are accelerating their cloud migration. Britive is at the forefront of the emerging cloud security industry with the only modern privileged access management platform that provides unified Privileged Access Visibility, Dynamic Privilege Management and Secrets Governance across cloud infrastructures, platforms & SaaS.

Our patent-pending technology is deployed at several large and Fortune 500 customers and we have repeatedly ranked among the hottest Cloud Security startups. Britive is founded by CyberSecurity industry veterans with a successful prior exit and is backed by top-tier VCs.

About You 

Senior Customer Success Engineers function as cloud security product experts who identify customer requirements, match them with specific product features, help customers implement key features and document/report configuration as well as product defects. You are responsible for responding to customer queries as subject matter experts in a timely manner and accurately via customer portal, and other channels available to our customers (phone, email, Teams.)  You are passionate about cloud technology, have an aptitude for troubleshooting technical issues under defined time constraints and thrive at delivering great customer experiences. You're looking for a chance to showcase your skills in a fast-paced startup culture and have an appetite for growth. 

Your Impact 

We are looking for a Customer Success Engineer to partner with our customers on technical implementations and ongoing assistance with reported issues and requested feature enhancements. 

Responsibilities include timely resolution of customer queries, advise and guide customers with product features and functionalities. To be successful in this role, you should be an ardent listener to understand customer’s requirements, an excellent communicator to educate customers on product features and build a trust relationship. You should be familiar with customer helpdesk solutions and have a background in computer science and information security.  

Key Responsibilities: 

  • Advise customers with prescribed best practices and guide them on successful and timely deployments. 
  • On Call Support for Britive customers including answering technical questions, triaging, and troubleshooting reported issues within defined contractual SLAs. 
  • Ability to replicate reported issues and identify corrective action, a configuration fix, a product fix, or a feature enhancement. 
  • An active contributor to Britive’s internal and customer facing knowledge base, How to Videos and Product best practices guides. 
  • Monitor and address customer feedback and queries in social platforms. 
  • Generate awareness about new product features with customer communities. 
  • Gather customer feedback and act as a link between Customers Success, Sales, Engineering and Marketing teams. 
  • Help enable new team members with proprietary product and complimentary technologies. 

What will you need? 

Requirements: 

  • Experience in Technical Support Specialist and/or Services Engineering role. 
  • Experience with Cybersecurity industry, IAM/PAM domain, and tools. 
  • Bachelor’s degree in computer science or information technology.  
  • Proficient in technical triaging and troubleshooting methods. 
  • Experience using customer helpdesk solutions like Zendesk, project management solutions like Monday.com and JIRA/Confluence. 
  • Clear understanding of IAM services of leading Cloud Services Platforms like AWS, GCP, and Azure. 
  • Hands-on experience with command line prompts, APIs, SQL, JSON, Terraform and Python. 
  • Passionate about working in a fast-paced startup culture. 
  • Ability to multi-task and manage competing priorities. 
  • Strong client-facing and communication skills. 
  • Resourceful, self-learner and problem solver. 

The estimated base salary for this role is $65,000 - $110,000 annually. Individual compensation packages are based on various factors unique to each candidate, including experience, expertise, location, and other factors.

Perks + Benefits:

  • Work from anywhere in the US! We are fully remote (US only, other areas are subject to review).
  • Competitive compensation and meaningful equity
  • Medical, dental, and vision insurance
  • Paid parental leave benefits
  • 401k (U.S.)
  • Flexible + Unlimited PTO (U.S.)
  • Career development opportunities and paths
  • Home office and connectivity stipends
  • Team socials + Offsites

Apply for this Job

* Required
resume chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
Dropbox Google Drive
(File types: pdf, doc, docx, txt, rtf)
Cancel

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Britive’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.