Position Title: Customer Success Team Leader (USA)
What will you do?
- Lead a team of Customer Success that is handling a portfolio of Enterprise B2B clients.
- Take ownership of your team members and your accounts through the customer life cycle and lead them to growth.
- Take active ownership to enable renewal of Bringg`s customers
- Train and onboard new team members
- Focal point for the customer for all related activities
- Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices.
- Mediate conflicts and mitigate risks.
What you need to have?
- ·Experience managing a customer success team - Minimum of 3 years.
- At least 5 years’ experience in Software companies as Customer success manager with international large
enterprise (SaaS company- Advantage)
- High communication skills with customers and key executives
- Technical knowledge and skills related to software solutions (Experience with SQL, API, Log analyses,etc.)
- Know-how in project management methodologies
- Spanish/Portuguese - advantage