Position Title: Enterprise B2B Customer Success Team Leader

What will you do?

  • Lead a team of Customer Success that is handling a portfolio of Enterprise B2B clients.
  • Take ownership of your team members and your accounts through the customer life cycle and lead them to growth.
  • Take active ownership to enable renewal of Bringg`s customers
  • Train and onboard new team members
  • Focal point for the customer for all related activities
  • Contribute to creating scale methodologies, processes, knowledge mapping, onboarding and best practices.
  • Mediate conflicts and mitigate risks.

What you need to have? 

  • ·Experience managing a customer success team -  Minimum of 3 years. 
  •  At least 5 years’ experience in Software companies as Customer success manager with international large
     enterprise (SaaS company- Advantage)
  • High communication skills with customers and key executives
  • Technical knowledge and skills related to software solutions (Experience with SQL, API, Log analyses,etc.) 
  • Know-how in project management methodologies
  • Spanish/Portuguese - advantage
     

 

Apply for this Job

* Required