Position Title: Account Manager
Bringg is looking for a natural leader who has demonstrated success in dealing with operating in a high-growth environment and has the ability to solve complex challenges.
- Manage the customer life cycle from implementation through scale to ensure strategic objectives are met and maintained.
- Ensure all critical success metrics are met and maintained including but not limited to product delivery, product scaling, SLA Performance and customer satisfaction scores.
- Continuously drive value creation through a deep understanding of our customers strategic vision by partnering in exercises to identify expanded use cases.
- Manage all go forward commercial discussions including but not limited to renewals and SOW’s.
- Partner closely with Customer Success, and across Bringg, to ensure client needs are being met through exceptional service and high value-added products.
- Support the development of the long-term vision and strategy for the team, while leading and providing mentorship.
- Qualifications And Preferred Skills
- 3-5 years of consulting, project management or solutions experience
- Experience leading sales, customer success and operations in a high-growth technology environment, across a range of industries and customer segments at the enterprise level
- SaaS, platform solutions or logistics experience required
- Bi-lingual candidates highly preferred (English, Spanish, Portuguese)
- Ability to build executive-level relationships with strategic clients and industry thought leaders.
- Ability to work cross-functionally, in particular with engineering and product teams to drive product improvements for our clients’ needs.
- Demonstrated passion and ability to understand and support clients’ business strategies and growth plans