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Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.


 

SCOPE OF ROLE

The Sr Systems Engineer proactively leads and supports end user computing activities through in-depth system and process reviews and assessments. The individual fulfilling this role should be a skilled critical thinker with the ability to evaluate and manage existing workflows, while also architecting and implementing new workflows to solve the evolving needs across the organization. They will be responsible for reviewing and executing system enhancement requests, while also working alongside other technical resources to advance our systems for current and future needs.

ROLE RESPONSIBILITIES

  • Subject matter expert of our core ITSM systems, integrations, and dependencies
  • Evaluate current system configurations and provides solutions/recommendations for improvement
  • Intake, schedule, and execute system enhancement requests
  • Work closely with various departments to align on requirements and execute necessary workflow or system changes
  • Identify areas to support automation between core technologies
  • Analyze and evaluate technology. Understand technology trends and the practical application of existing, new, and emerging technologies

EDUCATION, TRAINING, EXPERIENCE

  • Bachelor's degree in computer science, information-technology, system analysis or a related study, or equivalent experience
  • Minimum 5 years’ experience working with multiple SaaS solutions
  • Minimum 3 years’ experience in administration of ITSM tools (ie FreshService, ServiceNow, ZenDesk,etc)
  • Minimum 2 years’ experience working with AzureAD, Powershell, and Scripting experience
  • Technical expertise with creating & troubleshooting various workflows & integrations between SaaS solutions
  • Understanding and knowledge of IT service management (ITSM) and Information Technology Infrastructure Library (ITIL)
  • Understanding and knowledge of User Access Controls, Identity and Access Management, and Role Based Access Controls
  • Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities
  • A can-do, positive attitude
  • Desire and Ability to learn new technologies and applications on your own to support needs of business
  • Skills in critical thinking, problem-solving, and the analysis, interpretation, and evaluation of complex information
  • Outstanding communication skills as well as proficiency in interpreting results and formulating recommendations/action plans
 

We’re Making Healthcare Right. Together.

We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          

 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

 

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