Back to Career Site





Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.

What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.

If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.

 

SCOPE OF ROLE

The Business Analyst of Workforce Management will execute functions to drive efficiencies and innovation.  This is an incredible opportunity to be part of a team building and executing across operations, and the organization.  This candidate will be a core part of the journey in how our membership and providers experience Bright’s services. We seek a workforce management domain expert to help drive effective execution while maintaining the highest level of service delivery and customer satisfaction ratings. 

The Business Analyst of Workforce Management will be responsible for driving workforce productivity and operational efficiency initiatives.  By analyzing staffing, inventory, and throughput trends across the company, this individual will quantify opportunities to improve company-wide workforce utilization. This will include intra-day, short, and long term forecasting, inventory management, and capacity planning.  The Business Analyst will execute workforce management functions across analyst and call center teams while ensuring improvements are aligned with strategic business objectives of driving member and provider satisfaction and retention. This candidate should be very data driven in decision making and be able to self-direct when working on advanced analysis and leading projects.

ROLE RESPONSIBILITIES

The Workforce Management Business Analyst job description is intended to point out major responsibilities within the role, but it is not limited to these items.

  • Deliver all aspects of WFM inclusive of capacity planning/forecasting, scheduling, real-time management and analytics
  • Work with stakeholder to design and execute against the overall resource strategy, intra-day, short-term, and long-term planning
  • Build out the WFM capability – Help create a best-in-class WFM shared service capability which delivers all SLA’s for our rapidly growing service business
  • Develop & Align Reporting across the service center eco-system, ensuring all key KPI’s and SLA’s are defined, measured and reported timely and accurately
  • Be a ‘builder’ – need to be an entrepreneur who’s capable of working in a very fast-paced, complex, rapidly changing environment and deliver SLA’s

SUPERVISORY RESPONSIBILITIES

  • This position does have supervisory responsibilities.

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

  • Bachelor’s degree in business administration, human resources, statistics, organizational psychology or a related field. 2+ years of workforce management experience in an analyst or contact center WFM role that includes capacity planning & forecasting
  • 2+ years of experience in operational forecasting, staffing, and scheduling
  • Excellent communication skills with individuals at all levels internally and externally
  • Excellent customer service, follow up, and organizational skills
  • Experience and knowledge of contact center or analyst staffing including volume forecasting
  • Experience in analysis, planning, data analysis, reporting, business intelligence and analytics is required.
  • Experience with predictive models used for forecasting, including Erlang-C, time-series, regression, and outlier and anomaly detection.
  • Continuous Improvement experience is required

PROFESSIONAL COMPETENCIES

  • Strong analytical and organizational skills.
  • Proven research, statistical, analytical, process, and mathematical skills with ability to structure and conduct analysis.
  • Proficiency in Microsoft Office Suite.

LICENSURES AND CERTIFICATIONS

  • PMP preferred
  • Lean Six Sigma Green Belt preferred
  • CSM preferred

WORK ENVIRONMENT

  • The majority of work is remote.
  • Travel may be required.
 

We’re Making Healthcare Right. Together.

We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
 
Focusing on Consumers
We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
 
Building on Alignment
We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
 
Powered by Technology
We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
 
          
 
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
 

 

Apply for this Job

* Required
  
Attach Dropbox Google Drive Paste
  
Attach Dropbox Google Drive Paste
When autocomplete results are available use up and down arrows to review
+ Add Another Education

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Bright Health’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.