Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.
What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.
If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.
At Central Health Plan, a Bright HealthCare company, the Call Center Trainer will ensure the customer service representatives (CSRs) are providing an outstanding customer experience to plan members.
Duties and Responsibilities:
Develop and maintain call center’s policies and procedures and education materials, including but not limited to training manuals, powerpoint presentations, and call scripts
Schedule and conduct training sessions (individual or group) on various call center topics to prepare new employees and support continuing education of current employees
Work closely with operational departments to understand plan products, processes, and technology; document and provide accurate information to customer service representatives
Act as a subject matter expert on industry standards and best practices in customer service and telephone etiquette
Assist managers with monitoring and improving employee performance, including coaching, re-training, and corrective action as needed
Document training completion and progress; continually assess the effectiveness of training sessions and make improvements as needed
Perform other duties, projects, and actions as assigned
Bilingual skills (Mandarin/Cantonese or Korean REQUIRED
Bachelor’s degree in related field or equivalent experience is preferred
Minimum 2 years experience working as a call center trainer or team leader; or equivalent experience
Strong teaching abilities and mentoring skills; good communication and attention to detail
We’re Making Healthcare Right. Together.
We are realizing a completely different healthcare experience where payors, providers, doctors, and patients can all feel connected, aligned and unified on the same team. By eradicating the frictions of competing needs, we are making it possible to give everyone more of what they want and deserve. We do this by:
Focusing on Consumers We understand patient pain points, eliminating complexity while increasing transparency, for greater access and easier navigation.
Building on Alignment We integrate and align individual incentives at all levels, from financing to optimization to delivery of care.
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We employ our purpose built, integrated data platform to connect clinical, financial, and social data, to deliver exceptional outcomes.
As an Equal Opportunity Employer, we welcome and employ a diverse employee group committed to meeting the needs of Bright Health, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.