The Opportunity

As an API Integration Specialist, you will play a crucial role in our Professional Services team, responsible for designing seamless integrations between Brightflag’s application and customers’ systems through APIs. You will collaborate closely both with internal teams and our customers to ensure integrations meet requirements and bring value to Brightflag’s customers. You will get the opportunity to work with customers in different industries with a wide variety of technical infrastructure and systems. To be successful in this role you’ll have a strong technical background, excellent problem-solving skills, and a deep understanding of APIs and integration protocols.

What You Will Be Doing

Design and document robust API integrations to facilitate data exchange and communication between Brightflag and diverse applications including but not limited to, Accounts Payable, Document Management and Matter Management systems.
Collaborate with internal teams, including developers, Implementation Managers and product owners, to gather requirements and understand system architectures.
Review customers’ data architectures to determine correct mapping of data between Brightflag and external systems
Create detailed specifications and documentation for APIs, including endpoint definitions, request/response formats, authentication mechanisms, and error handling procedures.
Provide guidance and support to development teams during the implementation phase, ensuring adherence to agreed requirements
Create test strategies to validate integrations and configure appropriate test data
Conduct thorough testing of integrations to identify issues related to data accuracy, performance, and reliability.
Troubleshoot and debug integration problems, working closely with development teams and customer teams as needed.
Provide training and support to internal teams and external partners on API usage, integration processes, and troubleshooting techniques.
Drive continuous improvement initiatives to enhance integration processes, tools, and frameworks.
Develop custom code and scripts to support complex integration scenarios and data mappings.

Skills & Experience

To be successful in the role, you need:

Bachelor's degree in Computer Science, Information Technology, Business Analysis or related field (or equivalent work experience).
Proven experience (2-3 years) in designing and documenting APIs and integration solutions, in a customer facing environment
Ability to work effectively both independently and as part of a collaborative team environment.
Strong understanding of RESTful APIs, SOAP, JSON, XML, and other web services protocols.
Experience of interaction with Accounts Payable systems (e.g. Oracle, Netsuite, Coupa, SAP, etc)
Experience with integration platforms (e.g., MuleSoft, Dell Boomi, Apache Camel) and API management tools (e.g., Postman, SoapUI, Swagger).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex integration issues.
Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders, and vice versa.
Manage projects effectively, prioritising tasks, handling multiple projects simultaneously, and meeting deadlines.
Maintain a customer-centric approach throughout the integration process, ensuring customer satisfaction.

The following are a bonus!

Proficiency in programming languages such as Java, Python, or JavaScript an advantage

Life @ Brightflag

We’re growing fast and so is the experience we can offer you:

A huge opportunity to make a real impact, to shape what we do and where we are going.
The exposure and challenge you need to learn, grow and progress your career in a rapidly growing scale-up.
Complex technical and business problems to solve and the trust and autonomy you need to go and solve them.
A sound, helpful team, in a friendly, values-driven and inclusive environment.
Competitive salary.
Share options.
25 days holidays + 4 company ‘Reset’ days throughout the year.
Comprehensive health insurance, life insurance and long term illness/income protection.
Fully flexible work location and work patterns so you can balance life at home with life at work - come to the office, work at home… or enjoy a blend of both at your discretion.
Learning subsidy of €2,000/US$2,200/AU$3,200 annually, to spend as you wish, plus study and examination leave where applicable. Our ‘bookworm’ program also enables you to order a book a month.. on us!
The Tax-Saver or Cycle-to-Work Scheme.
Wellbeing program & stipend.
Home office set-up supports.

We are a diverse and inclusive bunch of people. We welcome diverse perspectives and people who make every day count and strive for constant improvement. We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Location & Eligibility

This role offers a flexible work location across Ireland. Whether that be in the office (as public health guidelines allow), remote from anywhere in Ireland, or a mix of office/remote work in Ireland, you choose what works best for your lifestyle.

Your time is valuable. To help with your application, we advise that regrettably we cannot offer work permit sponsorship/ self sponsorship for this role.

About Brightflag

Hello, We’re Brightflag - one of the fastest-growing tech startups in the legal world - we’re on a mission to transform legal operations. Our patented AI-powered software combined with a best-in-class Customer Success team empowers corporate legal teams to do better, no matter the starting point. Our SaaS platform was the first to apply artificial intelligence and machine learning to legal operations management and has invested more than 100,000+ hours in its development. Using Brightflag, corporate legal teams achieve visibility into their operations, streamline internal workflows, and engage with outside counsel more efficiently. You can learn more about Brightflag Here.

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When you apply to a job on this site, the personal information ("personal data") contained in your application will be collected by Shine Analytics Limited (t/a “Brightflag”), which is located at 12 Camden Row, Dublin 8, Ireland and can be contacted by emailing careers@brightflag.com

Your personal data will be processed by Brightflag for the purposes of managing our recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes. Brightflag carries out this processing for its legitimate interest to offer employment/hire candidates that have the skills and qualities of the Brightflag ethos. We consider your privacy and data protection rights when we pursue our legitimate interests and ensure that the way our recruitment process works doesn't unfairly impact on those rights.

Your personal data will be shared with Brightflag's recruitment team and managers and is stored on our servers in Ireland. It will also be disclosed to Greenhouse Software, Inc., our cloud services provider located in the United States of America which is engaged by Brightflag to help manage our recruitment and hiring process. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at dpo@Brightflag.com.

Data Retention: If you are hired by Brightflag, your personal data will be retained for as long as you are an employee of Brightflag (plus a reasonable period of time after your employment ends). If you are not hired by Brightflag, your personal data will be retained as necessary for the purpose of dealing with any legal matters that may arise. In the case of EU candidates your personal data will be held for this purpose for 12 months. Separately, we will retain your personal data for 24 months for our legitimate interests for the assessment of future employment opportunities we might have for you. You can of course request that we do not hold your data for the purpose of assessing future roles for you by emailing us a careers@brightflag.com.

You can access, rectify, erase, restrict or export your personal data at any time by emailing us at dpo@Brightflag.com. You can also object to our processing of your personal data at any time. This will be carried out in line with Brightflag’s legal requirements as set out above.

You can contact our Data Protection Officer with requests or concerns at dpo@brightflagm.com. If you are unsatisfied with the response you have the right to lodge a complaint with your supervisory authority.

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