JOB FUNCTION: As A Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns.
JOB DUTIES
- Customer’s primary contact for customers by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally.
- Build and maintain strong relationships with customers to understand their needs and preferences.
- Creates quotations, mails catalogs and samples, enters orders, and contacts customers to retrieve information for orders or quotations.
- Analyzes transactions, adjusts errors, and creates return authorizations.
- Has knowledge of product line, delivery times, and can read detailed manufacturer prints.
- Monitor and report on key account metrics such as sales forecasts, order status, and customer feedback.
- Coordinates with other regional sales centers to satisfy customer’s order.
- Gathering/requesting and submitting documentation required by customer.
- Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations.
- Manually entering orders and data
KNOWLEDGE & SKILLS:
- Proficient in the use of computers.
- Knowledge of Microsoft Office products
EDUCATION & EXPERIENCE:
- Bachelor Degree in Business Related field or 5+ years experience in a Customer Service Position.
- Proven experience in customer service or account management
- Proficiency in Microsoft Office Suite and CRM software
- Strong interpersonal and communication skills, both verbal and written
- Excellent organizational skills and attention to detail
