Working at Breeze Airways is an exciting endeavor and a serious commitment to bring “The World’s Nicest Airline” to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: “To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity and kindness.”

Position Summary

Responsible for the development of regulatory and non-regulatory emergency, safety, and Guest Service standards, policies, and procedures.

Essential Functions

  • Develop, assess, and communicate all Guest Service (CS) policies, procedures, and process improvements impacting station employees and Breeze guests
  • Develop and maintain credible working relationships with inter-departmental contacts
  • Act as a Guest Services Division liaison for inter-departmental projects
  • Ensure affected areas/departments are included in policy and procedure development
  • Create communication documents to ensure all affected Team Members understand and implement new company initiatives
  • Review and revise content of all Guest Services manuals, online references, the Learning Management System, and other forms of station communication
  • Ensure all initiatives and new products for stations are CFR, DOT, TSA, Guest Care Commitment, and Contract of Carriage compliant
  • Participate as a regulatory liaison with internal (i.e., Regulatory Compliance, Safety, and Security) and external sources (i.e., FAA, TSA, DOT)
  • Participate in monthly SMS meetings and conduct Safety Risk Assessments for new policies or procedures that are initiated from the Guest Services department
  • Update and maintain reference materials, as appropriate
  • Incorporate policies and procedures into appropriate manuals based on internal document control procedures
  • Review departmental and interdepartmental documents
  • Periodically audit and initiate changes to reference sources to ensure sources are accurate and reflect current policies and procedures
  • Participate in the review and development of automation enhancements for the Guest Services department concerning elements such as kiosks, web, gate readers, ramp automation enhancements, computer and web-based training, online manuals, and others
  • Periodically review the Guest Services web page for accuracy and presentation
  • Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

Minimum Qualifications

  • 3+ years of airline experience in an airport customer service, ground service, and/or another operational role
  • Airline systems experience
  • High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility
  • Strong attention to detail, organization, and time management skills
  • Self-starter must have a positive attitude and strong desire for success
  • Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines
  • Excellent written and verbal communication skills

Preferred Qualifications

  • 2- or 4-year degree
  • 2+ years of policies and procedures experience

Skills/Abilities

  • Excellent computer skills with functional knowledge of Microsoft Office (MSWord, Excel, PowerPoint)
  • Demonstrated ability to effectively manage multiple concurrent projects, make decisions, and meet deadlines
  • Ability to read and understand complex documents and rewrite the information in simpler terms
  • Ability to work from concepts to create completed works
  • Ability to serve as a liaison between other areas of the company
  • Ability to work as a Team Member with a strong customer service orientation
  • Ability to work with confidential material
  • Ability to be cross-utilized and work in Inflight Service
  • Must attend and successfully pass inflight training and maintain currency
  • Ability to travel often
  • Exemplifies Breeze’s safety culture, values, and mission
  • Excellent problem-solving skills
  • Ability to work with individuals and teams at all levels in the organization

Breeze Airways provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.  This policy applies to all terms and conditions of employment, including recruiting hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Breeze Airways will never request your Social Security Number, Driver’s License or Date of Birth on our job postings. Job Postings requesting any or all of this information should be regarded as a scam. To ensure you are applying to an actual Breeze Airways posting, please apply online at www.flybreeze.com  then click “Careers” at the bottom of the page.

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