Company Overview

BrandYourself’s software and services have helped over a million people protect and improve their online reputation and privacy. We have been featured on ABC’s Shark Tank, BBC’s Dragons’ Den and numerous other media outlets.

The company has pioneered the Online Reputation Management (ORM) space with a stable (and profitable) ORM services business and the first Do-It-Yourself software solution. The company has begun broadening its offerings to include consumer privacy tools. These privacy features have quickly become some of our best-selling and most engaging tools.

To learn more about the company visit: http://brandyourself.com/about

Job Description

We’re looking for a Customer Experience Specialist to join our Customer Support team. This person will field all existing and potential customer correspondence via phone, live chat, and email. This includes helping users navigate our DIY software as well as identifying potential customers for our in-house managed services. This is not a call center job -- you will play an integral part in the entire customer experience as well as have the opportunity to aid in special projects critical to the business.

This is an opportunity to join a fast-growing, profitable venture-backed company in a highly-impactful position.

This position will be fully Remote

Job Responsibilities

  • Field and respond to inbound phone calls, livechat, and emails from current and prospective customers.
  • Identify a customers’ unique needs and point them to the appropriate product or service solution. 
  • Troubleshoot customer technical issues and document bug reports for the development team.
  • Keep the pulse of our extensive user base: Gauge customer feedback and coordinate with the product and marketing team to communicate findings.
  • Opportunity to participate ad hoc in special projects that are critical to the operation of the business.

Qualifications

  • You have at least 2 years experience in a Customer Experience or public-facing role.
  • You have excellent communication & interpersonal skills.
  • You approach conversations with empathy and professionalism. We are helping people with their personal reputations and digital privacy -- and they are rightly sensitive about them.
  • You have an ability to explain concepts in a concise and understandable way.
  • You’re a problem solver. Customers can contact us with a range of questions, including technical bugs that will require you to troubleshoot the situation and provide guidance on the best solution. 
  • You’re well-organized and have an ability to triage and prioritize tasks.

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