ABOUT US:

Braintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.

ABOUT THE HIRING PROCESS:

The hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.

Our process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.

 

  • JOB TYPE: Employee Direct Hire Position (no agencies/C2C - see notes below)
  • LOCATION: Europe
  • SALARY RANGE: $25k – $45k /yr
  • ESTIMATED DURATION: 40hr/week - Long term
  • EXPERIENCE: 3-5 years
  • BRAINTRUST JOB ID: 9650

 

THE OPPORTUNITY

Requirements

Ideal Candidate:

  • 3+ years Linux administration experience with Ubuntu, CentOS, Debian, RHEL
  • Familiar with Apache Web Server troubleshooting
  • Knowledge of Web Application support in Linux
  • Possess Network Shares management skills
  • 2+ years in Technical Support position (customer service/technician)
  • Present good language communication skills in English (verbal and written)
  • Availability to work support weekend rotation (at least 1 weekend shift per month CET time zone)
  • *Available to work 9 am to 5 pm CET time.
  • 1+ year Support Ticketing system experience (Zendesk, Freshdesk, SupportPal, Clarify, etc.)
  • 2+ years in Windows Server Administration working with Active Directory, NTFS, IIS, SSL certificates, Power Shell etc
  • Hold PHP application debugging skills
  • 1+ years’ experience in MongoDB troubleshooting
  • 2+ years’ experience in Apache troubleshooting
  • 1+ years’ experience AWS Administration
  • 1+ years’ experience Azure Administration
  • Possess Single Sign On experience

*The ideal candidate will need to be available to work the US shift for the first 3 months of the training. This is 9 am – 5pm US Central time (3pm – 11pm Irish Time

What you’ll be working on

Responsibilities:

  • Become a product expert by testing all the different features of FileCloud – installation, configuration of features and test product on multiple desktop applications
  • Respond to all Level 1 & Level 2 support tickets within SLA
  • Create internal SUP/ CL Tickets with development
  • Fill in required forms and administer & complete tickets after dealing with customers
  • Follow up with customers and keep them updated regarding any tickets under investigation
  • Support weekend shift rotation (at least 1 weekend shift per month CET time zone)
  • Follow escalation procedures as required to designated team
  • Present good communication (both written and verbal) between team and other departments.
  • Perform professional service tasks assigned by senior team – scheduled calls with customers, recreating the customer environment and testing the solutions ahead of time.

We Offer:

  • Be part of a team of passionate, committed individuals dedicated to building a world-class product
  • Dedicated time for training and education opportunities
  • A mentorship model wherein your mentor and team support your development.
  • A competitive salary with an annual bonus
  • Fully remote working whilst offering flexible hours that fall outside of the companywide core hours of 9am -12pm (US Central time zone)
  • 20 days of paid time off which increases by a further 5 days after 5 years of service (in addition to 10 public holidays in your country)
  • Paid day off on your birthday or on an alternative day if your birthday falls outside a normal working day
  • Paid day off to volunteer with the charity of your choice
  • Paid monthly internet cost, as well as lunch and wellbeing stipend provided
  • Reimbursement of all hardware costs associated with the role

Apply Now!

Notes:

Our employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)
Cancel
cover_letter chosen  
(File types: pdf, doc, docx, txt, rtf)
Cancel
Our system has flagged this application as potentially being associated with bot traffic. Please turn off any VPNs, clear your browser cache and cookies, or try submitting your application in a different browser. If this issue persists, please reach out to our support team via our help center.
Please complete the reCAPTCHA above.