ABOUT US:

Braintrust is a user-owned talent network that connects top-tier professionals with the world's leading enterprises. We prioritize transparency, eliminating middlemen and high markups, ensuring job-seekers are matched swiftly to innovative roles while clients benefit from unparalleled efficiency and quality.

ABOUT THE HIRING PROCESS:

The hiring process for this role involves completing your Braintrust profile, applying directly to the role on Braintrust, and undergoing a one-time screening to ensure you meet our vetted talent specifications. After this, the hiring team will contact you directly if they believe you are a suitable match.

Our process isn't for everyone, that's intentional. If you believe that you are a top candidate for this job, please join our network to give yourself the opportunity to work with top companies.

  • JOB TYPE: Freelance/Contract (no agencies/C2C - see notes below)
  • LOCATION: United States only
  • SALARY RANGE: $40-$49 /hr
  • ESTIMATED DURATION: 40h/week - Long term
  • BRAINTRUST JOB ID: 9693

THE OPPORTUNITY

Requirements

Duties

  • Write, edit, and proofread help content that’s easy to understand and matches Pinterest’s voice and writing standards
  • Juggle multiple projects and be responsible for publishing, editing, and maintaining content on the Help Center (help.pinterest.com) and Policy site (policy.pinterest.com)
  • Perform content audits, publish content using the content management tool, identify any publishing issues, and perform necessary troubleshooting 
  • Learn about product and policy updates and explain them according to brand, writing, and regulatory standards
  • Follow formatting, publishing, and translation processes and best practices
  • Collaborate with cross-functional teams to make sure content is reviewed and approved, published on time, and translated for a global audience

What you’ll be working on

Skills

  • Experience creating and maintaining content for a help center or knowledge base
  • Technical writing experience with a focus on products that have sensitive, compliance, or regulatory considerations
    • Bonus if you’ve worked on policy, privacy, or trust and safety content
  • Ability to turn complex product or technical details into clear, approachable help articles 
  • Experience working with internal or external partners (for example, support, policy, project management, engineering, localization team members) to deliver projects on-time
  • Ability to identify, prioritize and resolve issues quickly and to follow through on assignments with minimal supervision
  • Strong work ethic, exceptional judgment and impeccable integrity
  • Ability to focus on specific project details while also considering how individual updates and topics fit into the big picture of safety, support, and voice and tone
  • Curiosity, eagerness to learn, and ability to interpret and grasp complex technical concepts

Apply Now!

Notes:

Our employers all have varying legal and geographic requirements for their roles, they trust Braintrust to find them the talent that meet their unique specifications. For that reason, this role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and we’d welcome your application.

Braintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

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