Requirements
Are you ready to make a real difference in the world? Join us as a Digital Strategist of a team that builds products and digital services supporting the U.S. Department of Veterans Affairs (VA) employees to help improve the lives of our nation's veterans. We're seeking a talented and personable Digital Strategist with Product and UX experience for our U.S. Department of Veterans Affairs (VA) client. In this role, you will be part of a multidisciplinary team dedicated to enhancing service delivery and creating innovative solutions within VA Program Offices.
Important Skills:
- User advocate with the ability to simplify complex processes into clear and user-friendly workflows, user stories and interfaces.
- Ability to integrate and collaborate-cross functional disciplines, especially engineers, VA stakeholders, and collaboration partners to identify priorities and create a shared understanding as it relates to product direction.
- A consultative approach with an ability to understand client expectations, work as a team, navigate change with finesse, and be accountable for delivering against user needs and desires.
What you’ll be working on
Key Skillsets:
User-Centered Approach: You are a user advocate who excels at engaging diverse stakeholders in effective collaboration to simplify complex processes into user-friendly interfaces and actionable user stories for developers. You have a deep understanding of accessibility standards and can seamlessly design within established design systems.
Digital Storytelling: You're experienced in modern platforms and adaptable to new technologies as well as skilled in crafting user stories with agile methodologies. You use tools like JIRA for user-story development drive project progress.
Collaborative Skills: You possess strong design skillsets and product management experience ensuring a shared understanding of UX and broader product goals.
Consultative Approach: You take a consultative approach understanding client expectations, shaping project scopes and client engagement, helping to coordinate the team to ensure accountability for delivering user-centric solutions.
Your Responsibilities:
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Collaborate closely with program leadership, product managers, engineers, designers, and researchers to deliver inclusive, accessible, and impactful user experiences.
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Use discovery methods that involve users in understanding their experiences and share insights with stakeholders to guide decision-making.
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Proactively gather user insights and translate them into compelling user stories and build a strong backlog of product requirements.
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Design, test, and iterate on features to refine the user experience, making necessary fixes based on user feedback.
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Create various deliverables, including user flows, wireframes, flowcharts, user stories, journey maps, and service blueprints to drive the product vision.
If you're passionate about human-centered design and have the skills to simplify complex processes into intuitive user experiences while championing accessibility, we'd love to have you join our team and make a meaningful impact in serving our veterans.
