About the role
As part of BrainStation’s Experience department, the Student Experience Manager is responsible for supporting the delivery of exceptional learning experiences to our customers. Our Experience team supports our students and alumni on a daily basis as they progress through their professional development journey, while also building industry partnerships with hiring partners, instructors and guest speakers. We are looking for a driven professional who will lead a team to thrive in a fast-paced and growing market.
Responsibilities
- Work with a local and global team to develop and execute the best experience for BrainStation students and alumni
- Oversee programming setup and preparation to ensure a smooth execution by team members
- Lead BrainStation onboarding, programming debriefs and reviewing student feedback
- Build and develop relationships with hiring partners and companies to support BrainStation’s graduates
- Work closely with our global Experience team to develop and implement strategies to grow our network of hiring partners
- Develop and maintain alumni relations to build BrainStation’s community
- Oversee BrainStation alumni outcomes tracking, ensuring consistency and quality of data collection
- Identify opportunities to improve program delivery and efficiencies
- Support the leadership team by providing relevant analyses, insights, and recommending improvements
- Participate in the local tech community and build the BrainStation brand
Successful candidates will have
- Bachelor’s degree
- 6-10 years experience in a customer or client facing role
- Experience in hiring, coaching and managing people
- Ability to lead projects on time and within budget
- A proven work ethic with utmost integrity and desire to excel and succeed
- Strong attention to detail
- Public speaking experience
- Startup experience is an asset; ability to thrive in a dynamic, high-growth business environment
- A passion for all things tech and digital
Perks and Benefits
- Comprehensive Health & Wellness Benefits Package
- Retirement Planning
- Parental Leave Program
- New Device Allowance
- Socials, Outings & Retreats
- Culture of Learning & Development
- Flexible Working Hours
- Work from Home Flexibility
About BrainStation
Established in 2012, BrainStation is the global leader in digital skills training and workforce transformation. BrainStation has worked with digital leaders from the most innovative companies in the world, developing cutting-edge, real-world digital education that has empowered more than 100,000+ professionals.
Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.
NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.
BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.
