OVERVIEW

Brainly’s Director, Global Payments owns and manages our global payment acceptance services, systems and is responsible for the ongoing establishment of all payment performance KPIs. Collaborating closely with Product, Customer Experiences and Marketing teams across the company and their respective teams, the Director, Global Payments will build and tune payment solutions that support their product and business goals.

KEY RESPONSIBILITIES

  • Coordinate with Product and Business stakeholders and their respective teams to identify the highest value opportunities for further development of Brainly Payment Systems in support of Product and Business goals.
  • Act as interface between our technology team, customer experience teams and the payment service providers and third-party vendors.
  • Implement new payment methods and services providers in support of Product and Business goals end-to-end including coordinating with Marketing, Legal, Finance, and the Product organization to ensure a successful launch of these projects to the customer.
  • Collaborate with key Product and Business stakeholders to define, develop, and deliver prevention and mitigation actions to maintain a healthy and high-performing global payment system
  • Create, monitor, and maintain payment operational KPIs and deep dive into business and operational payment metrics to identify relevant insights, improve payment success rates, with a view on risk management, payment approval rates and fraud prevention. 
  • Monitor and optimise overall payment acceptance costs for the business globally.
  • Manage operational efforts across teams, partnering with Product, Engineering, Customer Services, Compliance and Risk teams to ensure smooth rollout of new payment product features. 
  • Manage the definition, development, and delivery of payments related projects.

SUCCESS FACTORS

  • Experience
    • Strong experience of the payment services industry to act as a critical point of contact to the Brainly business in terms of payment acceptance, helping develop, launch, and enable the mission critical acceptance of a range of payment methods across Brainly’s entire global operation.
    • Demonstrated experience working with global payment systems, payment service providers, acquirers and alternative payment methods (APMs).
    • 5+ years of experience in the management of payment acceptance solutions, payment operations with a goal to support strategic growth and the customer experience.
    • Demonstrated experience working in a cross-departmental collaborative manner and playing a key role in facilitating communication and coordination.
    • Demonstrated experience monitoring and maintaining payment operational metrics and KPIs.
    • Preferred - demonstrated experience leading the implementation of new payment methods and/or payment service providers.
  • Attributes
    • Analytical, data-informed decision maker
    • Self-motivated
    • Autonomous
    • Results-focused
    • Critical thinker
    • Strong problem-solving skills
    • High attention to detail
    • Clear and effective communicator
    • Able to remain highly organized in a loosely structured, fast-paced environment
    • Proven ability to execute and complete projects and tasks in a timely manner
    • Excellent project management skills with the ability to manage multiple projects at one time
  • Skills and systems
    • Google Workspace or similar
    • Confluence (preferred)
    • JIRA  (preferred)
    • SQL  (preferred)
    • Grafana  (preferred)

Additional details:

  • Location: Manhattan, NY
  • Availability: full-time position
  • Competitive compensation package
  • Competitive benefits including health insurance (medical, dental, vision), 401K plan, FSAs, commuter benefits, paid holidays, paid vacation, paid CitiBike program, weekly company lunches, company events, and more
  • We are committed to your professional development by providing opportunities to participate in conferences, trainings, and courses

WHAT IS BRAINLY?

Brainly is the world's largest peer-to-peer learning community for students, parents and teachers. At brainly.com, and its group of websites around the world, students connect to both receive and offer help with homework problems and questions. The unique opportunity for students to freely ask questions and gain the confidence that comes from helping others and inspires students to learn in a collaborative community that receives more than 350 million users each month.

Based in Kraków, Poland, with its US headquarters in New York City, Brainly is currently available in 35 countries. The total funding from current investors, including Naspers, General Catalyst Partners, Point Nine Capital, Runa Capital and Learn Capital equals $150M. More information about Brainly is available on www.brainly.com.

Brainly is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age or any other characteristic protected by law. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.

 

Apply for this Job

* Required
  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Brainly are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 05/31/2023

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.