Who is Blueprint?

Blueprint Technologies is a group of solution minded thinkers changing the face of Technology in Bellevue, WA. We follow a Mission, Vision, and Core Values that allow us to function as a collaborative unit.

What are our Solutions? Blueprint is a technology solutions firm that connects strategy, product and delivery. We help companies digitally transform. We have a special focus in cloud and infrastructure, data platform and engineering, data science and analytics, organizational modernization and customer experience optimization.

Why you want to be a part of Blueprint?

We are innovators. Motivators. Thought provokers. And coffee drinkers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. Our people are our solutions. We want you to bring your biggest and best ideas to help positively impact our culture, clients and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, 401K, paid volunteer hours and tuition reimbursement. This is a fast-paced role that needs a dedicated and passionate individual focused on team and client satisfaction!

Blueprint Technologies is looking for a Support Analyst to join our growing team. 

Job Description 

We are looking for an experienced Support Analyst to join our team. An ideal candidate will have a wide range of IT knowledge and experience. In this role, you will support a game studio as part of the Operations team working on the Forza franchise. If you are eager to strengthen your capabilities in a highly dynamic, very fast-paced environment, this is the job for you! 

Responsibilities 

  • Works as a team member to assist with operations support.

  • Troubleshoot and resolve a wide variety of break-fix issues or tasks including OS, Windows Update, Windows firewall, BIOS, and software issues.              

  • Tools and Monitoring

  • SQL (Basic Understanding)

  • IIS

  • Load Balancing

  • Virtualization

  • SharePoint

  • External File Transfer

  • File Share Management

  • UCS Management

  • Storage and SAN Fabric Administration

  • Backup Management

  • Production Environment Support

  • Azure – Basic Dev and Prod needs

  • Occasional assistance with rack/stack/cable in the data center 

Some other more general “production service” responsibilities:

  • Participating in the design and development of new prod services

  • Participating in resolution of prod incidents and problems

  • Supporting prod service deployment activities

  • Ensuring that all prod documentation and knowledge is up to date and properly utilized by peers and subordinates

Qualifications & Skills 

  • 3-5 years of work-related experience

  • Knowledge and experience with core Microsoft infrastructure (Active Directory, Group Policy, Windows, IIS, DHCP, WDS, WSUS, Hyper-V, Azure, DFS)

  • Excellent communication and customer service skills

  • Able to work independently.

  • Excellent problem resolution and analytical skills

  • Ability to learn quickly in fast-paced environment

  • Able to lift 50lbs.

Pluses

  • Experience with LAMP

  • Experience with UCS

  • Experience with Linux

  • Experience with PowerShell

  • Experience with MDT and SCCM

  • Experience with FTP​ 

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