**(See below for application process)

We are looking to fill multiple positions on the Escalated Team. These agents would be responsible for solving escalated user issues by using problem solving and critical thinking skills.

Positions Open:

  • 1 Portuguese Billing T3 Agent
  • 1 Polish Billing T3 Agent
  • 2 Chinese Accounts Agents
  • 1 Russian Accounts Agent
  • 2 English Tech Agents

Qualifications listed below:

• The candidates must want to be a part of this team
• The agent must be able to support one of the languages listed (Portuguese, Polish, Chinese, Russian, English).
• The candidate must be fully trained and working in all Tier 2 categories
• The candidate should not have attendance issues as our queue’s need all hands-on deck all the time.
• The candidate needs to be able to communicate professionally and posses good judgement. Escalated Agents are in constant communication with the client and must represent the Team accordingly.
• The candidate must be able work with their peers, utilizing different sources to solve a complex issue.
• Potential candidate will need to be open to a possible schedule change.
• Must obtain critical thinking skills, problem solving abilities, and have the ability to concentrate on a complex issue for whatever time is necessary to make the right conclusions.


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