WHAT IS BOX? 

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. 

By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 98,000 businesses, including 67% of the Fortune 500 who trust Box to manage their content in the cloud. 

WHY BOX NEEDS YOU 

The Observability Platforms team provides an end-to-end experience enabling Box engineers by leveraging frameworks, tools, APIs and visualizations to better understand the behavior of features, services, and infrastructure they own and maintain. The team also helps educate product, infrastructure, and systems teams on how to appropriately monitor features and services they own, provide visualizations for monitoring distributed systems, give guidance for reducing operational overhead, and supports the delivery of unmatched availability to our customers.

We need a Sr. SRE with the experience of having designed, operated, and implemented Observability frameworks at a very large scale, and well versed in the operation of scaled architectures. You should have deep operational knowledge of distributed systems and how to avoid limitations through innovative design.

 

WHY BOX NEEDS YOU 

The main focus of the Observability Team is to build frameworks and systems that can manage the performance of Box systems while scaling to billions of events per second. Additionally, we are responsible to standardize observability across engineering teams, drive designs for high performing services and foster great observability practices. We build, scale, and operate low-latency, high-throughput data systems that power high resiliency of Box Systems. You will help us execute on this vision and ensure that Box continues to ship scalable services that can hold against the high-performance expectation from our customers.

We are looking for big thinkers and innovators who have experience working with scalable distributed systems and have a passion for high performance and reliability. We are a small team with big ambitions that values impact and is not afraid of huge, gnarly problems. If this excites you, come join us!

 

WHAT YOU'LL DO 

  • You're going to have the unique opportunity to build, improve, and support our Observability (o11y) platform. You will get to work with cutting-edge technologies that are defining the future of Box's cloud platforms. You will have visibility and impact across all of Engineering. 

  • Provide o11y products like ELK, Splunk, Sensu, Prometheus, AppDynamics, Dynatrace, etc. to engineering teams for centralized logging, APM tooling, monitoring and alerting, and distributed tracing.

  • You'll collaborate with other engineers on the team to foster solid engineering principles and represent our engineering values

  • As a senior member of the team, you'll use both technical and relational skills to lead large scale projects to completion

  • Manage, maintain and scale the infrastructure responsible for telemetry frameworks used throughout Box's infrastructure, cloud services, and products to capture, transport, store and analyze the telemetry data. Scale the observability infrastructure to support petabytes of logs and billions of metric data points daily.

  • You'll collaborate, influence and drive for improvement across scrum teams

  • You'll provide additional support & perform various pocs on new projects, frameworks for Observability

  • Define and educate platform consumers on observability best practices from a SRE perspective.

  • Participate in deep technical design discussions within your team, across partner teams, and ensure that we’re building the right systems.

WHO YOU ARE 

  • You take an SRE-centric approach to everything you build/manage, ensuring reliability, availability and security

  • You act like an owner and strive to do work you're proud of, both technically and in your team interactions

  • You are a self-starter and a strong supporter of self service and automation within O11y (Observability)

  • Deep knowledge of OS system fundamentals (linux) & core internet technologies, including TCP/IP, DNS, NAT, SDN

  • Proven production service troubleshooting skills that span applications, systems and network within a primarily Linux environment

  • Solid understanding of infrastructure automation tools (Puppet, Ansible, or the like)

  • Experience in using industry standard DevOps CI/CD frameworks (Jenkins/Spinnaker, or the like) 

  • Solid experience in building automations, frameworks preferably with Python and Go

  • Experience in running containerized services in Private/Public Cloud (GCP, AWS)

  • Experience in building, managing metrics and data driven observability platforms and peripherals

  • Experience in managing O11y (Observability) is a plus

  • You have a fair understanding of technologies like Elasticsearch, Apache Storm or other DAG technologies, and streaming technologies like Kafka (pub/sub, or Kinesis).

  • You have built distributed, high-throughput and low-latency systems with a strong focus on availability, resilience, and durability.

  • Remote Friendly

BENEFITS

EQUAL OPPORTUNITY 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

 

HEALTH AND SAFETY
To promote the health and safety of all Boxers and our communities, in order to "Go to Work" at Box in the U.S., you must be Fully Vaccinated or have an approved accommodation. "Go(ing) to Work" at Box is defined as visiting a Box office, facility, or co-working site, visiting or meeting in person with fellow Boxers, Box clients and/or customers, vendors, or partners, engaging in business travel, and or participating in any Box-sponsored and/or related activity where others are present.  If you are fully remote and do not "Go to Work,” the vaccination requirement is not applicable.  "Fully Vaccinated" means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen.  If you are unable to get a vaccine due to a medical condition, a sincerely-held religious belief or another legally recognized reason, Box will consider requests for an accommodation.
 
For details on how we protect your information when you apply, please see our Personnel Privacy Notice.
 
Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here

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Here at Box our goal is to fully leverage and engage the unique talents/capabilities of diverse teams who feel like they belong. We provide a safe space to contribute your unique skills, ideas, and insights. A welcoming space is provided to learn, try new things, grow your career, test your thinking, and evolve.  Our goal is to build diverse teams with broad representation that matches our customers and the world at large. We also want to make sure that you feel welcomed and supported, connected, included, and are treated fairly and with respect. We also ask that you do the same for others. 
 
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
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1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Box’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


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Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson’s disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.