Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal.
By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers over 97,000 businesses, including 70% of the Fortune 500 who trust Box to manage their content in the cloud.
WHY BOX NEEDS YOU
We're looking for a high energy, hands-on individual to join the Revenue Operations team in Austin, TX or Redwood City, CA as an Order Management Specialist. As a part of this position you will be required to review orders, provision customer accounts, and ensure proper billing of Box’s products and services. Additional responsibilities include working cross-functionally with our Sales, Accounting, and Legal teams, working through complex deal structures, and assisting with various projects across the business.
WHAT YOU'LL DO
Daily processing of orders submitted by customers and/or reseller partners. This includes provisioning services and billing.
Participate in month-end close activities including reconciling and resolving variances detected across of our sales, provisioning, and billing systems.
Have a strong understanding of our back-end systems including Salesforce and Zuora and propose improvements to processes where applicable.
Work cross-functionally with Sales Operations, Technical Accounting, Deal Desk, and Legal to review non-standard order arrangements.
Ensure no adverse financial, business, or legal implications are associated with orders.
Coordinate with various teams across Revenue Operations both internationally and domestically as it relates to order processing, collections, revenue recognition, and billing support.
Help drive ad hoc projects, reports, and tasks related to the business as they arise.
WHO YOU ARE
BA/BS or equivalent in (Business Administration, Finance, Accounting –plus)
Experience in systems such as Salesforce, Zuora, Apttus, Netsuite, (plus)
2+ or more years of order management experience or similar operational experience
Attention to detail and ability to practice good judgment while ensuring policy and processes are followed.
Ability to understand business requirements and solve problems that may arise
Great attention to detail and strong verbal and written communication skills.
Responsibilities may require travel across various Box offices.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.