Purpose

It's an amazing time to be working at Box. Today's visionary enterprises are looking to Box as the cloud content management platform of the future, and we are highly invested in facilitating the change that enables our customers' digital transformation. Box Community plays a central role in making that happen. As Box's Community Manager, you will focus on nurturing IT professionals' dialogue about digital transformation, facilitating knowledge sharing and networking among customers and Boxers. In partnership with Marketing, Product Management, Customer Success Management, and Box Consulting you will build the community digital strategy and facilitate customer discussion to drive high levels of engagement and customer value.

 

Why Box Community needs you

We are a team of passionate and committed community, education, and change management professionals, eager to learn and grow our practice. We are evolving our Community strategy to multiply the value we bring to our customers and we want to add someone to the team who brings innovative thinking about digital customer engagement.

 

Why Box needs you

Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in Cloud Content Management, Box is the only company that can help enterprises transform how people work together. We need to nurture customer conversations that facilitate their transformation journey. That’s where you come in.

 

Why you need Box  

We provide a dynamic environment that brings together a group of passionate individuals from diverse backgrounds. Do you want to leave your mark? We encourage Boxers to "be owners of the company" and take charge as leaders within their organizations. Boxers are key to the success of our company, which is why we value personal development and mobility. The Box Community team works cross-functionally to provide a strategic viewpoint and high visibility to your accomplishments. This is your opportunity to shape the way Box thinks about user engagement and help customers change the way they work in the digital age. 

 

Who you are 

You are an agent of change, committed to understanding what motivates customers to engage in community interactions. You are laser-focused on building and nurturing a customer engagement ecosystem that brings clear and amazing value to those who engage in it. You're an excellent communicator and can partner effectively with cross-functional teams to align on customer engagement strategies to drive business outcomes. You can measure results to drive continuous program improvement. You’re curious and a lifelong learner who isn’t afraid of implementing innovative ideas that push the boundaries of the Community Management world.  

 

Here's the fine print:

  • You have 3+ years experience building and managing online communities, including driving outreach efforts, discussion moderation, Rewards, Influencer or Advocacy programs, execution of content plans, community content writing
  • You have worked with cross-functional teams (Product, Marketing, Customer Success) to plan and execute supporting community activities 
  • You have worked with one or more community platforms (e.g., Lithium, SalesForce, Influtive, Jive)
  • You are familiar with the latest trends in the Community Management and Customer Advocacy field

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Sound interesting? We look forward to meeting you. Sooner than later, please.

Apply for this Job

* Required

  
  


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Box are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.


Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.