It's an amazing time to be working at Box. Today's visionary enterprises are looking to Box as the cloud content management platform of the future, and we are highly invested in facilitating the change that enables our customers' digital transformation. Box Community plays a central role in making that happen. As Box's Community Manager, you will focus on nurturing IT professionals' dialogue about digital transformation, facilitating knowledge sharing and networking among customers and Boxers. In partnership with Marketing, Product Management, Customer Success Management, and Box Consulting you will build the community digital strategy and facilitate customer discussion to drive high levels of engagement and customer value.
Why Box Community needs you
We are a team of passionate and committed community, education, and change management professionals, eager to learn and grow our practice. We are evolving our Community strategy to multiply the value we bring to our customers and we want to add someone to the team who brings innovative thinking about digital customer engagement.
Why Box needs you
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in Cloud Content Management, Box is the only company that can help enterprises transform how people work together. We need to nurture customer conversations that facilitate their transformation journey. That’s where you come in.
Why you need Box
We provide a dynamic environment that brings together a group of passionate individuals from diverse backgrounds. Do you want to leave your mark? We encourage Boxers to "be owners of the company" and take charge as leaders within their organizations. Boxers are key to the success of our company, which is why we value personal development and mobility. The Box Community team works cross-functionally to provide a strategic viewpoint and high visibility to your accomplishments. This is your opportunity to shape the way Box thinks about user engagement and help customers change the way they work in the digital age.
Who you are
You are an agent of change, committed to understanding what motivates customers to engage in community interactions. You are laser-focused on building and nurturing a customer engagement ecosystem that brings clear and amazing value to those who engage in it. You're an excellent communicator and can partner effectively with cross-functional teams to align on customer engagement strategies to drive business outcomes. You can measure results to drive continuous program improvement. You’re curious and a lifelong learner who isn’t afraid of implementing innovative ideas that push the boundaries of the Community Management world.
Here's the fine print:
- You have 3+ years experience building and managing online communities, including driving outreach efforts, discussion moderation, Rewards, Influencer or Advocacy programs, execution of content plans, community content writing
- You have worked with cross-functional teams (Product, Marketing, Customer Success) to plan and execute supporting community activities
- You have worked with one or more community platforms (e.g., Lithium, SalesForce, Influtive, Jive)
- You are familiar with the latest trends in the Community Management and Customer Advocacy field
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Sound interesting? We look forward to meeting you. Sooner than later, please.