Purpose 

It's an amazing time to be working at Box. We are transforming the content management landscape and we can't do it without enabling our clients. We know the word “training” rarely excites people – at Box Education, we are here to topple this expectation. As the Learning Experience Designer, you will come up with innovative content strategies to educate customers on the most effective ways to deploy Box. In partnership with Box Consulting, Customer Success Managers, and Product teams, you will build content in different modalities, with a special emphasis on on-demand experiences. Last but nor least, you will ensure that the content remains relevant for customers as Box evolves its products to change the way companies think about Cloud Content Management. 

 

Why Box Education needs you

We are a team of passionate and committed education and change management professionals, eager to learn and grow our practice. Our education services have been hugely popular over the last few years and we have developed a reputation for being key to our customers' success with Box. We want to add someone to the team who brings innovative thinking about engaging customers through education.  

 

Why Box needs you

Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in Cloud Content Management, Box is the only company that can help enterprises transform how people work together. We need to enable our customers through this transformation journey. That’s where you come in.

 

Why you need Box  

We want you to be part of the Customer Education revolution!  The old Learning & Development parameters are no longer sufficient to drive product adoption.  This is your opportunity to shape the way companies think about user enablement and help their team change the way they work in the digital age. 

 

Who you are 

You are an innovator, committed to understanding what drives users to change behavior and a master in the creation of engaging learning content that fosters adoption. You are intensely focused on the learner experience and you know how to build content that captures their attention, for example through storytelling. You are a great communicator and can partner effectively with cross-functional teams to align on adoption strategies to drive business outcomes. You can measure results to drive continuous program improvement. You’re curious and a lifelong learner who isn’t afraid of pushing the boundaries of the learning field.  

Here's the fine print:

  • You have 3+ years experience building highly engaging education content in a variety of modalities (e.g., eLearning, labs, hands-on practice, vILT), in consultation with your stakeholders, ideally in the IT field
  • You have experience with industry-standard e-learning development tools such as Adobe Creative Suite, Articulate 360, Camtasia, and with audio recording tools  
  • You have a knack for graphic design and multimedia asset creation
  • You are intimately familiar with the latest trends in the customer education field and with e-learning approaches and technologies

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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