We're looking for an excited, hands-on individual to join the Revenue Operations team as a Collections Specialist. As a part of this position you will be required to work closely with our Business & Enterprise level customers to resolve any questions, concerns, or disputes to ensure timely payment of invoices. This role requires the willingness to work cross-functionally with all departments at Box including Sales, Customer Success, Engineering, & Marketing. A successful candidate must have the ability to operate effectively in a fast moving environment as well as the desire to contribute to a hardworking team dynamic.
Maintain customer and partner relationships to ensure timely payment of invoices.
Contribute to company collection goals as it relates to maintaining AR aging, increasing collection rates, and decreasing day’s sales outstanding.
Oversee daily cash application processes – ensure all payments are applied against invoices in a timely manner.
Work closely with customer procurement teams to complete all necessary documentation to ensure timely payment.
Effectively communicate payment delays to internal leadership team and appropriately prioritize escalations.
Contribute to process & system improvements as Box continues to scale.
Help with any additional projects related to Revenue Operations and Finance as they arise.
At least 1 year of Accounts Receivables and/or Collections experience
At least 1 year of customer service experience preferable
BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
A friendly demeanor and enthusiasm for an operational, yet customer facing role.
Ability to practice good judgment while ensuring policy and processes are followed.
Self-motivated and self-managed - able to think independently, creatively, and opportunistically
Overly organized, great attention to detail, and strong verbal and written communication skills.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.