The role of Manager, Executive Engagement is primarily to focus on the smooth operations in the day-to-day of the Executive Briefing Center while being focused on long-term growth and improvement of our customer’s experience.  Ideal candidates have 5-6 years of experience, 1-2 years of managing a small team, and have a background working closely with customers (e.g. you’re customer obsessed). The role is a coach-player hybrid requiring the ability to think strategically and act tactically. We are a “small but mighty” team who wears a lot of hats — ability to get your hands dirty in one minute, and engage with execs the next, is a must. This role reports to the Sr Manager, Exec Engagements who runs the Global Briefing Center Program.


  • Develop new ideas to bring customers to the EIC and launch the process with the team/impacted internal stakeholders
  • Lead any upgrades to the EIC working with vendors, partners, suppliers, and project managers
  • Train and develop EIC team
  • Compile, analyze and manage reporting of all significant program metrics
  • Qualify and schedule briefings as needed by team
  • Support special projects assigned by head of Executive Engagements or leadership
  • Responsible for the EIC facility, including operating infrastructure, customer-focused logistics, and relationships with external and internal vendors and partners
  • Identify areas needing improvement and optimize activities
  • Support external relationships with other briefing centers, innovation tour leaders, and other external events needed
  • Ensure full coverage in the briefing center and all associated processes to ensure a positive customer experience
  • Manage the customer experience of the briefing center and liaise with WorkPlace Services as needed to ensure alignment with needs and processes of the EIC
  • Develop partnerships with management, product marketing, segment and solution marketing, sales management and R&D to recruit, retain, recognize, and develop presenters


  • 5+ years of professional experience and 2+ years managing a team
  • Comfortability working and communicating with executives regularly
  • Background in a customer-facing role (marketing, CS, and/or sales)
  • A strong diplomat — excels at relationship building and supporting x-functional stakeholders
  • Excellent at both delegating tasks as well as reporting/escalating up/working with head of Executive Engagements to tackle problems head on
  • Strong project/program/change management and process building skills
  • Performs well under pressure and willing to do what it takes to deliver a high quality outcome
  • Ability to identify and drive project needs with minimal direction and supervision
  • Skilled at seeing the big picture and adapting process / scalability to support
  • Understands reporting — can run vlookups in excel, pull Tableau/Salesforce reports, and summarize conclusions
  • Experience working in tech is ideal; bonus if you understand the SaaS model
  • This job requires a lot of face-time so will need to be present at Box HQ most of the time

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