The Manager of Go-to-market Solutions will leads the company's efforts in managing systems essential to productivity, and partners with end users to drive cross-functional initiative execution. Key functions include lead flow, prospecting, planning, operational reporting, process optimization, professional services tools, customer support operations and administration. This role will work closely with Marketing, Sales, Channel, Professional Services, Customer Success, and Deal Desk/Order Management to drive operational alignment and a positive customer experience across the platform as well as other innovative productivity tools. Reporting to the Sr. Director of GTM Process & Systems, the role will foster close working relationships with internal stakeholders to ensure the most efficient operations of our world class organization.
Key Responsibilities 
  • Maintain and administer the Salesforce database to ensure proper controls and permissions are in place.
  • Work with internal teams to understand business requirements and translate these into platform features.
  • Implement and administer Salesforce connectors with Marketo, Outreach, Apptus, Zuora, etc.
  • Create and maintain fields, views, reports, dashboards, campaigns and other objects and functions.
  • Design and create the underlying data structure and data flows to support apps and integrations
  • Maintain alignment with Salesforce best practices.
  • Provide support functions as needed.
  • 5+ years of relevant experience, ideally within a high-growth, B2B/SaaS business. 
  • Familiar with Agile methodologies and frameworks.
  • Advanced hands-on experience with completing standard SFDC admin tasks, including:
    • creation and maintenance of fields and new objects
    • creation and maintenance of validation rules and workflows
    • creation and maintenance of profiles, permission sets, and roles
  • Experience selecting, implementing and monitoring AppExchange products and/or third party integrations. 
  • Strong problem-solving skills with ability to think through various scenarios, understand the impact on our org, and then both provide and flawlessly execute recommendations with high attention to detail.
  • Willing to service other time zones and be flexible in work hours as this is a global role.
  • Demonstrated ability to work with little to no oversight, has initiative and confidence to complete tasks from start to finish.
  • Demonstrated ability to partner effectively with senior business partners and stakeholders.
  • Experience with Lighting migrations strongly preferred 
  • Experience training new users and creating release documentation.
  • Methodical and organized; able to manage multiple projects and priorities concurrently while prioritizing and planning effectively.
  • Strong organizational skills, attention to detail, and a demonstrated ability to handle multiple competing priorities.
  • A self-starter with an ability to work in a dynamic environment with changing priorities.
  • Strong written and verbal communication skills.
  • Salesforce Certified Administrator certification preferred
  • Works well in a team environment.
  • Bachelor's degree preferred.

Apply for this Job

* Required

File   X
File   X

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Box are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.