At Boundless Learning we are empowering our partners to deliver exceptional experiences that expand opportunities for learners around the world. We put learner success at the heart of everything we do, empowering our partners to deliver personalized, learner-centric experiences that boost access and create economic mobility. At Boundless Learning you’ll have the opportunity to collaborate with passionate, diverse teams, where your ideas are valued, and your expertise is respected. Join us on this meaningful journey towards transforming education and making a lasting difference in the lives of learners worldwide.

Summary

Seeking a skilled and detail-oriented Business Analyst to join our dynamic Business Optimization team. The Business Analyst will be responsible for analyzing business needs, identifying solutions, and delivering recommendations to drive efficiency and innovation. The ideal candidate will have strong analytical skills, the ability to work with cross-functional teams, and a passion for improving business processes.

Purpose of the Team

Our purpose is to empower Boundless Learning to thrive and excel by unlocking its full potential. Through insightful analysis, strategic planning, and innovative solutions, we strive to enhance operational efficiency, streamline processes, and maximize performance across all areas of the business. Committed to continuous improvement, we collaboratively identify opportunities for growth, optimize resources, and implement data-driven strategies that drive sustainable success. With a focus on excellence, adaptability, and delivering tangible results, our mission is to drive positive change, foster a culture of innovation, and elevate the overall position of our organization in an ever-evolving business landscape.

Key Responsibilities

Requirement Gathering and Analysis:
- Elicit and gather business requirements from stakeholders through interviews, workshops, and documentation analysis.
- Create detailed and comprehensive Business Requirement Documents (BRDs) and Functional Requirement Documents (FRDs).
User Story Development:
- Translate business requirements into clear and actionable user stories.
Stakeholder Collaboration:
- Collaborate with stakeholders to define and prioritize scope, objectives, and deliverables.
- Serve as a liaison between business units, IT, and other departments to facilitate effective communication and collaboration.
Process Improvement:
- Analyze and document current business processes, identifying areas for improvement and optimization.
- Develop and maintain process models, workflow diagrams, and other visual representations of business processes.
Industry Knowledge:
- Stay informed about industry best practices, trends, and emerging technologies relevant to the business domain.
Documentation and Reporting:
- Prepare clear and concise documentation of business requirements, processes, and workflows.
- Create reports and presentations to communicate findings and recommendations to stakeholders and senior management.
Project Management:
- Assist in the planning and execution of projects, ensuring alignment with business goals and objectives.
- Monitor project progress and provide regular updates to stakeholders.
Solution Implementation:
- Work with IT and development teams to ensure successful implementation of solutions.
- Conduct user acceptance testing and provide training to end-users.

Qualifications

3+ years of experience as a Business Analyst or in a similar role.
Proficiency in data analysis tools (e.g., SQL, Excel, Tableau, Jira, Confluence).
Strong understanding of business processes and project management methodologies.
Excellent communication and interpersonal skills.
Ability to think critically and solve complex problems.
Experience with Agile and Scrum methodologies is a plus.
Salesforce experience strongly preferred
Relevant certification (e.g., CBAP, PMP) is preferred.

Skills & Competencies

Analytical Thinking: Ability to analyze data and identify patterns.
Problem-Solving: Skilled in finding solutions to complex business issues.
Communication: Strong written and verbal communication skills.
Collaboration: Ability to work effectively with cross-functional teams.
Detail-Oriented: High attention to detail and accuracy.
Technical Proficiency: Familiarity with business analysis software and tools.

Working Conditions

Office environment with potential for occasional remote work.
Occasional travel may be required.

Boundless Learning is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

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