Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

Bottomline is seeing a Director of Partner Onboarding & Operations to grow with us either remotely or in our Portsmouth, NH office!

As a leader in the business-to-business payment space, you will play a critical role in shaping the future of our Partner Integration organization. The Director of Partner Onboarding and Operations owns building the process for onboarding new partners to Bottomline’s Network-as-a-Service (NaaS). With responsibilities for partner implementations, you will build a team to drive key business objectives. Initially, this is a player/coach role as the organization is developed to deliver leading-edge solutions for banking and fintech partners reporting to the Senior Vice President of Network Operations. 

Key Goals: 

  • Build a full-scale integration implementation organization. 
  • Develop & execute implementation strategies aimed at growing partner’s and Bottomline’s profitable growth. 
  • Create and manage core KPIs for tracking integration success. 

How you'll contribute:

  • Grow and lead a team that understands the customer and business requirements and will collaborate closely with technology, product, and cross-functional stakeholders to own the full lifecycle of NaaS partner implementations. 
  • Develop processes and capabilities to project manage and accelerate new partner onboarding. 
  • Partner with cross-functional teams to ensure alignment and execution of new partner objectives. 
  • Provide ongoing post-launch support to new partners in operational areas such as reporting, performance deep-dive and customer experience. 
  • Develop and execute strategic plans to improve operational excellence with NaaS integrations. 
  • Deliver insightful analyses to the leadership team that monitors the business and provides visibility into opportunities for efficiencies and growth. 
  • Lead the development and execution of new implementation processes and assist in the launch of cross-functional initiatives as required to build full-scale tooling.
  • Manage complex projects and initiatives across the organization. 
  • Understand the domain, market, and trends to own and drive the partnership business objectives. 
  • Identify opportunities for new capabilities and functionalities to improve integrations, quality, and efficiency by collaborating with product. 
  • Lead the team that will respond to and help troubleshoot partner integration issues and collaborate with the engineering team to implement long-term solutions. 
  • Facilitate closure of complex issues and action items requiring multi-party alignment of teams, partners, and their customers 

 

What will make you Successful

  • Proven track record of building programs or teams that support integration partners.
  • 5 years of Implementation Management in a relevant technology environment. 
  • Experience writing technical requirements for file-based and API Integrations for software products; experience managing APIs as a product is needed.
  • Required experience supporting Technical API products including designing, programming, testing, or supporting APIs (though no API programming will be required for this specific role).
  • Experience working in an Agile/Scrum environment Superior Communication, Organizational and Interpersonal Skills.

 

#LifeAtBottomline

#LI-DNI

 

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.

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