Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a dynamic and innovative Accounts Receivable Specialist to join our team in Bangalore.
How you’ll contribute
Collect payment of delinquent balances using phone and email
Responsible for daily communication, prioritization and follow up on diverse customer accounts
Maintain regular, collection-based communication with customers. Identify high risk accounts. Communicate potential risk and escalates to leadership appropriately
Investigate and resolve customer billing inquiries working with internal departments and system resources
Ensure established procedures are followed; reconcile accounts as needed
Prepare and process credit and debit adjustments
Create manual invoices as necessary to correct billing anomalies for prompt payment
Maintain up-to-date billing system and electronic invoicing contacts
Follow up on refund or payment allocation of duplicate and over payments, credit and return credit adjustments
Carry out billing, collection and reporting activities according to specific deadlines
Manage regular communication via chat, emails, or calls with Parent company teams in the US & UK
If you have the attributes, skills, and experience listed below, we want to hear from you.
Proficient level of knowledge in Excel
Ability to work in a fast-paced environment
Ability to work on multiple projects simultaneously
Strong communication (written, verbal and listening) skills
Strong customer service and problem-solving skills
Strong attention to detail and able to consistently and timely produce quality, accurate work
Ability to work independently, and to work in a collaborative, team environment
Experience in a larger business/corporate environment
Graduate with B.com preferred
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.