Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a dynamic and innovative Payment Operations Specialist to join our team in Portsmouth, NH.
As a member of the Paymode-X Operations team, your primary responsibilities include processing outbound supplier payments for our business-to-business payment network. This dynamic person will be responsible for processing domestic and foreign payment exceptions, ensuring check payments are managed and adjusted, handling international payment inquiries, managing inboxes, and performing critical daily processing for our bank partners, external clients, and internal business associates. The Operations Specialist will leverage any and all resources required to effectively and efficiently complete all processing and Client communication on time.
How you’ll contribute
- Develop a deep understanding of Paymode-X payment processing, funding methods, Client trends, and business needs
- Support our exception procedure for payment processing
- Support our Concentrator clients and Originators
- Collaborate with team members on innovation, process improvements, and problem-solving
- Prioritize your daily tasks and use your expert organization skills to prioritize Client delight at every opportunity.
- Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
- Be an expert multitasker and thrive in a fast-paced, energetic environment
- Analyze and assess operational processes for efficiency and usability, ensuring your processes are accurately documented and recorded
- Perform additional ancillary tasks
- 10:30 am – 7:30 pm EST with occasional 8:00 am – 5:00 pm EST to support Operational tasks in the future.
If you have the attributes, skills, and experience listed below, we want to hear from you.
- 1-2+ years of experience in Treasury, Cash Management, Operations, or Banking
- Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
- Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates.
- You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
- Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
- Strong communication (verbal/written) and customer service skills
- Ability to perform self-guided research using a variety of internal tools, phone, and email
- Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
- Be ready and willing to adapt to positive change in a dynamic, growing environment
- Proficiency in utilizing the Microsoft Office Suite, especially Excel
- Bachelor’s degree in accounting, Finance or Economics, CTP, CPA or MBA a Plus
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.