Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
We are looking for a dynamic and innovative Vendor Success Associate to join our team in Bangalore.
How you’ll contribute
Resolve customer inquiries by educating customers about the value of the Paymode-X services delivered while protecting revenue within the existing customer portfolio. · Ensure Customer engagement with Paymode-X service and features to drive customer value. · Identify escalation risk and collaborate with internal teams to retain revenue, remediate, and ensure a positive outcome. · Develop and share best-practices to continually improve the quality, effectiveness, and efficiency of our processes. · Support customer reviews in the gathering and synthesizing of customer data across the various Paymode-X applications and back office systems Preferred Skills: · Ability to effectively manage multiple priorities and activities simultaneously in a fast-paced environment. · Strong communication skills to effectively communicate and interact with customers at various levels, understanding their needs and providing clear direction on how Paymode-X addresses the needs. · A genuine interest in helping customers. Empathy and patience are valuable traits when dealing with inquiries and issues.
If you have the attributes, skills, and experience listed below, we want to hear from you.
Always positive, driven to excel and takes initiative. · Confident, self-motivated, and a true team player · Minimum of 1 year experience within the FinTech industry · Awareness of the broader payment ecosystem and competitive landscape relative to the payments world is a plus. · Experience using CRM applications for customer management, customer success program reporting is a plus