Why Choose Bottomline?
Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 30 years of experience and moving more than $10 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!
The Role
Bottomline Technologies is looking to hire an Applications Systems Analyst for our Pristina, Kosovo office. This is a hybrid role. This person will be working in our Pristina office two out of five days each week. The remainder can be done remotely.
The Applications Systems Analyst is part of a team responsible for running and maintaining developer-supporting applications, such as applications in the Atlassian suite (Jira, Confluence, and Bitbucket) and GitLab at Bottomline. These applications provide issue tracking, roadmap planning, documentation, source control management, and CI/CD pipeline orchestration services to the developer community. The work includes optimizing configurations, troubleshooting problems, and supporting users.
In this role you will be learning not only about the supported applications but also about developer SDLC processes at Bottomline. This key role will drive growth for Bottomline by enabling our developer community with the best possible tools. This in turn will help developers optimally deliver product features and functions to customers.
How you’ll contribute:
- Analyzing and designing standards for application objects such as screens and workflows
- Analyzing and designing application migration processes (on-premises to SaaS)
- Troubleshooting application issues and coordinating resolution with users, vendors, and internal service groups
- Developing strategies, plans, and coordinating tasks across multiple teams
- Creating or updating documentation and procedures
- Providing training related to the use of new procedures or updated systems
- Implementing changes that address process gaps
- Using diagnostic tools to maintain, troubleshoot, and restore service or data to systems
- Working independently to solve problems
What will make you successful:
- Previous experience as a Quality Assurance Analyst
- You have working knowledge of the Software Development Lifecycle
- You have working knowledge of one or more of the following languages or technologies: Groovy, Typescript/Javascript, SQL, Jira Query Language (JQL), REST APIs, Git, Linux
- You have close familiarity of one or more of the following applications, as a user but preferably as an administrator: Jira, Confluence, Bitbucket, or GitLab
- You have 2+ years of experience in application analysis or support
- You enjoy problem-solving and can troubleshoot application issues
- You are good at analyzing processes and documenting procedures
- You are proficient with analyzing datasets and deriving strategies from your analysis
- You collaborate effectively as a member of a team
- You can plan and coordinate activities with other teams in an effective manner
- You communicate effectively in written and verbal form
- You adapt well to changes in technology and new approaches to work
- You know how application APIs work
- You have experience with screen design and layout
We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.
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