Bottomline is at the forefront of digital transformation.  We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid.  Our culture of working with and for each other enables us to delight our customers.  We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

We are looking for a Client Services Administrator to innovate, win, and grow with us!

Job role:

To manage a portfolio of client’s direct debit / direct credit processing undertaking all Clients Services responsibilities.

Major Activities and Responsibilities:

  • Responsible for the day to day management of all Clients.
  • Process and reconcile all Direct Debit collection files and Direct Credit files when received from the client - reporting back to the client any exceptions or errors.
  • Keep a log of all data received and ensure appropriate sign off authority is received where appropriate.
  • Ensure that all files both AUDDIS and Collections files created by the e-mandates system are submitted in line with the due dates / daily tasks.
  • To have responsibility for the on-boarding of new clients – to include the building of the client on the PTX e-mandates portal and provide training and ongoing customer support.
  • Process and reconcile all Direct Debit collection files and Direct Credit files when received from the client - reporting back to the client any exceptions or errors.
  • Keep a log of all data received and ensure appropriate sign off authority is received where appropriate.
  • Ensure that all files both AUDDIS and Collections files created by the e-mandates system are submitted in line with the due dates / daily tasks.
  • To have responsibility for the on-boarding of new clients – to include the building of the client on the PTX e-mandates portal and provide training and ongoing customer support.
  • Provide polite and efficient customer service whilst maximising productivity, to rectify problems, give accurate account information, agree actions, and give updates. Ensuring any complaints that cannot be resolved are escalated.
  • Responding to client support tickets and emails in a timely and professional manner.
  • Ensure that all Direct Debit payments credited to the RE accounts are reconciled and CHAPS / BACS requests raised for remittance into the appropriate Client accounts.
  • To manage / monitor all indemnity claims received ensuring prompt repayment and notification / reclamation of funds from the Client.
  • Support fellow members of the Client Services Team to help and assist where necessary thus becoming an active and participate team member.
  • Contribute to and implement personal development and training plans, proactively pursuing opportunities to develop skills and knowledge ensuring always that you are up-to-date and familiar with the Bacs rules and guidelines.

Measures of Success:

  • Deadlines met
  • Service Levels Maintained
  • Productivity
  • Feedback
  • Quality of Work
  • Client Satisfaction

Skills and Experience Required:

  • Self motivated and results orientated with a persistent approach to work
  • GCSE Standard of Education (including Maths and English)
  • Experience in working in a customer service environment demonstrating excellent communication skills and in particular telephone skills.
  • Persuasiveness, decisiveness, confidence, and initiative.

Key Competencies:

  • Numerate
  • Communication
  • Teamwork/Collaboration/Adaptability
  • Quality/Attention to Detail
  • Customer Service Orientation
  • Self Motivation/Planning & Organising
  • Judgement/Problem Solving

Bottomline is a participating employer in the Employment Verification (E-Verify) program EOE/AA/M/F/V/D/E-Verify Employer.

Bottomline Technologies is an Equal Employment Opportunity and Affirmative Action Employer.

You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.

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