Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer satisfaction, helping them grow their business and win in their markets.
We are looking for a Renewals Specialist to innovate, win, and grow with us in Portsmouth, NH.
As a member of the Software Fulfillment and Maintenance team you will oversee the accurate processing of fulfillment delivery as well as the software maintenance renewals for Bottomline’s North America customers. You will work closely with various groups within the organization, including Sales, Accounting, and Professional Services to obtain data required to process said software as well as the maintenance renewals.
The role requires interfacing directly with our customers on a regular basis, as well as supporting Sales and Sales Management teams with all software and renewal requests and reporting. Additionally, you’ll be responsible for the oversite of SalesForce.com updates, integrations & best practices as it pertains to the fulfillment and renewal processes within Bottomline.
How you’ll contribute:
Deliver perpetual Software & licenses directly to North American customer base.
Generating timely and accurate software maintenance renewals, including quote creation and work order validation
Maintaining maintenance contract activity in Salesforce.com
Promptly responding to internal and external inquiries
Partner with sales executives to ensure the accuracy of Salesfore.com opportunity data
Deliver analysis on maintenance trends and performance to identify opportunities and inefficiencies
Create standard operating procedure guides for best practices within SFDC
Reviewing daily sales reporting for new maintenance and/or upgrade sales activity
Ability to manage time and workload effectively, including planning, organizing, and prioritizing.
Keen attention to detail
Ability to communicate effectively, both orally and in writing
Ability to maintain a high level of energy and self-motivation
Proficient with Microsoft Office & SalesForce.com
You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.