Bottomline is at the forefront of digital transformation. We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid. Our culture of Working with and for each other enables us to delight our customers. We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets. 

We are looking for an experienced Customer Data Strategy and Analytics Leader. 

As the Sr. Data Architect you'll define and evolve Bottomline’s data strategy and analytics environment focusing on driving Customer success.  

You will partner with our incredible data scientists, product management and customer engagement teams to derive Customer insights which will inform new products, new features, and new ways to delight the Customer through their journey.   Your tenacity to find and understand new data relationships will help Bottomline to unlock new innovations and opportunities to delight Customers. You will help Bottomline to never lose a Customer by using key performance predictors and metrics to ensure we are executing effectively to consistently deliver Customer success and delight.

 How you'll contribute:

  • Deliver the strategic Delight 360 data solution which will provide a 360 degree view of customer
  • Architect and deliver dashboards which effectively represent key performance predictors and metrics which indicate Customer health, trigger next best action, and indicate areas of improvement
  • Partner with the Centralized Analytics Environment team to define and source customer data sets on an ongoing basis
  • Analyze data and trends to enable Bottomline to consistently deliver Customer Delight
    • Enable the Customer journey by ensuring an exceptional experience throughout the entire journey, from consideration to active advocacy
    • Enable Customer Success Teams to build strategic partnerships with Customers by deriving insights which lead to next best actions, new offerings, and new ways to deliver Customers value and delight
    • Enable Customer Support to deliver exception service when responding to questions and resolving problems
    • Enable closed feedback loops for Customer feedback and requests
    • Define a common set of global key performance predictors of Customer Success
  • Work with Customer Operations Business Partners to produce meaningful and actionable analysis for new investments, operational effectiveness, and change management efforts
  • Manage the implementation of new data sets and data solutions, including requirements gathering, design, testing, training, successful roll-out, and continuous improvement
  • Promote a customer-centric mindset in all interactions, decisions, approaches
  • Perform other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the Customer Operations department
  • Own the technical administration and day-to-day management of all tools in the Customer Operations technology stack
  • Own reporting needs for Customer Success and Customer Support; develop and maintain dashboards for CSMs, CS Managers, and CS Leadership
  • Develop self service capabilities for all levels of management, utilizing Bottomline’s central analytics environment


What makes you successful:

  • A track record of success leading Advanced Analytics teams, working with large data sets, to uncover and unlock new opportunities to deliver value to Customers
  • Ability to build relationships with customers and stakeholders to gain in-depth understanding of Customer problems and needs
  • Strong communication skills; ability to work with a variety of stakeholders including executives
  • Ability to learn new tools and systems very quickly
  • Strong business acumen; ability to understand and translate business needs into technical requirements and design
  • Excellent organization skills; experience creating and maintaining detailed project plans, meeting deadlines, and proactively surfacing risks and issues
  • Strong attention to detail and desire to thrive in a fast-paced, dynamic environment


You’ll love Botttomline because in everything we do we seek to delight our customers and we are passionate about building a company of which we can all be proud, and this starts with building amazing teams filled with team members that challenge you every day.



Apply for this Job

* Required


U.S. Equal Opportunity Employment Information (Completion is voluntary)

Individuals seeking employment at Bottomline Technologies are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Form CC-305

OMB Control Number 1250-0005

Expires 1/31/2020

Voluntary Self-Identification of Disability

Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities1. To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

1Section 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.