Bottomline is at the forefront of digital transformation.  We are a growing global market leader uniquely equipped to address the changing needs of how businesses pay and get paid.  Our culture of working with and for each other enables us to delight our customers.  We empower our teams to think like owners driving customer delight, helping them grow their business and win in their markets.

The Payments and Cash Management Segment is looking for a well-rounded Production/Software Support Engineer in to troubleshoot complex customer production problems in a variety of environments. This position will directly support a strategic Bottomline partner and work onsite at the Bank.  The individual will work with various internal and external technical and business organisations. This is an exciting opportunity to work onsite with a top-tier organization!

This role is based in London, UK

How you’ll contribute:

  • Reporting directly to the Support Segment Manager
  • Candidate must have strong troubleshooting skills and a willingness to own and drive cases to resolution
  • Perform production support tasks, troubleshooting and maintenance (defect resolution)
  • Maintain multiple local environments for debugging systems
  • Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
  • Work cooperatively across teams to gather issue information and drive to resolution
  • Develop data repair scripts to address urgent client issues
  • Work with the Implementations and Delivery Teams on defect resolution and solution delivery
  • As an active member of the development community, utilise and promote best practices
  • Develop new technical skills and learn industry knowledge
  • Participate in the process improvement efforts
  • Work with the customer to recreate and identify system defects

What we expect from you:

  • Experience with hands-on, web-based application software development is preferred
  • Excellent written and oral communications skills with a deep attention to detail
  • Ability to prioritise effectively and handle shifting priorities professionally
  • Troubleshooting, problem solving; excellent reactionary/triage instincts
  • Knowledge of the Java programming language, J2EE
  • Strong SQL query skills
  • Ability to occasionally travel to other customer office locations within the UK; ability to work “after hours” if high-severity issues arise
  • Computer Science degree/equivalent, or proven experience


Start your #LifeAtBT


Keywords: Software Support, Java, Agile, SQL JavaScript


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