POSITION OVERVIEW

Boosted is an innovative product company with a bold mission to create premium light electric vehicles, rider experiences, and last mile transportation solutions that are second-to-none.

We are growing fast and are looking for an experienced service engineering lead to help us mature our internal capabilities and customer service and repair offerings.

Scope includes, but is not limited to:

  • Improving repair, returns, and refurbishment processes and tools
  • Preparing service operations for new product launches
  • Driving serviceability in the new product introduction engineering design process
  • Driving reduction in field failure rates
  • Supporting network of global service centers

Specific responsibilities includes, but is not limited to:

  • Preparing service centers for new product releases
  • Designing, developing, and/or identifying tools, tests, fixtures, procedures, and training needed for efficient and effective service repair and refurbishment
  • Developing standard operating procedures and guidelines for repair and refurbishment
  • Training and certifying service team members both in-house and 3rd party
  • Collaborating with engineering to drive reduction in field failure rates
  • Establishing and managing repair quality standards and corresponding quality control and audit processes
  • Developing mechanisms and reports to provide early visibility to field failure rate changes
  • Defining and implementing time, motion, ergonomic, and safety improvements for technicians
  • Managing efficient and cost-effective ewaste disposal
  • Developing operational metrics that showcase the success of service engineering improvements
  • Preparing reports for management on service engineering priorities
  • Defining and managing service cost, quality, and customer experience improvements
  • Improving the technical skills of service and refurbishment technicians
  • Championing serviceability improvements during the NPI process with engineering
  • Traveling, periodically, to global service centers for oversight, training, periodic certifications, and process improvement roll-outs
  • Traveling, periodically, to contract manufacturers to transfer relevant processes, fixtures, techniques, tests to service centers

Education and Experience

  • Bachelor’s Degree, Engineering preferred, though not required (Mechanical, Electrical, Firmware, or Industrial preferred)
  • Service Engineering, Manufacturing Engineering, or Quality Engineering experience, 3+ years
  • Hardware, Electronics, Motors, Battery Experience (some or all)
  • Automotive industry experience a plus
  • Project/program management experience
  • Fast growing company experience as well as well-managed mature company experience, minimum 1-2 years each 

Characteristics

  • Quality mind-set
  • Detail-oriented
  • Process-oriented
  • Preference for collaboration
  • Self-motivated
  • Takes initiative
  • High energy
  • Creative problem solver
  • Customer-oriented
  • Organized
  • Passion for getting things done
  • Not comfortable with status quo
  • Hands-on
  • Excited to make a contribution to growing this company
  • Pleasure to work with 

Skills

  • Strong people skills
  • Excellent written and oral communication skills
  • Ability and passion to work in high-paced developing organization
  • Ability to establish repeatable, high-quality processes
  • Ability to drive and inspire change

 

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