At Booker by Mindbody, we’re passionate about helping small businesses succeed. We provide health, wellness and beauty entrepreneurs with world-class tools to run and grow their businesses. Our software has won multiple industry awards and is used by over 128,000 professionals at over 12,000 locations daily in over 70 countries around the world.

Booker is looking for a Customer Success Associate to join our Booker family!  

Essential Duties and Responsibilities:

  • Meet challenges head on
  • Become an expert in system function and capability
  • Provide superior customer service and build relationships with clients
  • Be the voice of Booker to our clients

  Specific Skills and Experience Required:

  • Passionate about providing superior customer service and winning raving fans
  • Technology savvy - able to assist customers on multiple platforms including web, phone and chat
  • Confident, self-motivated, reliable, empathetic and patient
  • A solid multi-tasker, who can effortlessly juggle and think on your feet - at the same time
  • Light hearted, but thick skinned, not afraid of helping customers with any question from simple to complex
  • Comfortable working with people and have prior hospitality or retail experience
  • Someone who appreciates and enjoys working with a fantastic team and loves the interaction that brings
  • Bilingual English/Spanish is a huge plus++++
  • Previous experience in a spa, salon or fitness club environment wins you extra points!
  • Must be able to work either a Tuesday-Saturday or Sunday-Thursday shift.  

 

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time

 Booker Software is a proud Equal Opportunity employer, m/f/d/v. 

 

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