Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We offer primary and urgent care, so we’re there for pets when they need us most. Our clinics are designed with pets and people in mind: warm, friendly, and highly sniffable. We balance this design with a strong focus on technology, all built in-house, which means we can easily innovate our systems to improve the veterinary team, pet, and client experience.
The Area Medical Director (AMD) leads the medical operations of a group of up to 6 clinics. The AMD ensures that Medical Directors in their clinics maintain a high standard of care and that clinic team members work collaboratively in a positive workplace environment. The Area Medical Director is client-oriented, an excellent communicator and a natural mentor to all members of their team. The AMD oversees and coaches the medical directors in communication, leadership, business and medicine.
The Area Medical Director partners with the Regional Manager(s) that oversee(s) their clinics and reports to a Regional Medical Director to ensure the holistic success of their clinics.
In addition to these leadership duties, the Area Medical Director may fulfill the responsibilities of a Medical Director. The ratio of clinical shifts to non-clinical shifts will vary depending on clinic number and size.
This position will support clinics located in and around Chicago, IL.
Schedule
- 16 shifts per 4 weeks
- Each shift 10 hours
- A mix of clinical shifts and non-clinical shifts per week, ratio dependent on clinic number and size
Core Responsibilities
- Oversight of up to 6 clinics / Medical Directors
- May act as Medical Director in 1 clinic
- Ensures the delivery of the highest quality (safe, effective, patient and client centered, timely, efficient and equitable) veterinary care by all team members
- Mentors and develops Associate Veterinarians and Medical Directors to be their best through side-by-side coaching, feedback sessions and regular case discussions
- Shadow MDs and Associate DVMs
- Perform EMR reviews for MDs and Associate DVMs
- Facilitate surgical and dental training for MDs and Associate DVMs
- Mentors and develops Medical Directors in culture, communication, engagement, leadership and business development via weekly time spent in clinic and weekly 1:1s
- Leads the identification of internal talent, elevation, and development of MDs and acts as a mentor to emerging medical leaders
- Implements a Performance Improvement Process to address performance issues if and when they arise within their direct reports, thereby maintaining a high performing team
- Organizes and conducts regular meeting with MDs and doctors (when acting MD) to foster and strengthen positive hospital culture
- Acts as a thought partner to MDs and CMs and contributes to the development of new practice protocols and guidelines and implements them in an efficient and engaging way
- Partners with Regional Manager and CM in delivering an excellent client experience including the resolution of client complaints when applicable
- Participates in talent acquisition efforts for doctors and, when appropriate, support staff to ensure the recruitment of the highest caliber of veterinary talent
- Oversees the Clinic Doctor Schedule (creates when MD) to balance the needs of the hospital and of their Associate Veterinarians
- Acts as an ambassador of Bond Vet within the veterinary community and the public at large
Supporting Competencies
Adaptable - A lifelong learner who is continuously developing the skills and perspective required to meet the needs of the team and hospital.
Business acumen - Comfortable with financial conversations and how good business is related to good medicine
Client Focused - Acts with both external and internal Customers in mind. Uses Client feedback to improve service
Communication Skills - Communicates clearly in both verbal and written formats
Conflict Management - Doesn’t shy away from healthy conflict and can settle disputes equitably
Developing Direct Reports - Has an awareness of the aspirations and development goals of those on their team and can push them to take on challenging tasks and assignments to support their growth
Directing Others - Sets clear expectations and distributes workload in a way that is equitable and challenging and maintains communication about work and results
Drive for Results - Takes initiative. Can be relied upon to meet or exceed objective goals. When something is not working well, you are able to take the lead in troubleshooting and working on solutions as well as contacting the next level up for help.
Effective Teambuilder - Blends individuals’ strengths and creates a strong Team spirit. Frames success in terms of the whole Team. Fosters openness and a sense of belonging
Hiring & Staffing - Is effective at evaluating potential candidates and selects only the strongest fits for the organization
Managing Vision & Purpose - Communicates vision in a way that is inspiring to those on their team. Breaks larger goals into chunks to celebrate and encourage progress and momentum. Understands what motivates the members of their team and uses this knowledge to create a climate of excellence
Peer Relationships - Is able to quickly build strong relationships with team members both new and established. Is collaborative; can solve problems in a way that is fair to other groups. Can deliver candid feedback in a way that is well received
Prioritization - Good time management skills. Able to determine which issues require immediate attention and action.
Regulatory Compliance (DEA/State Practice Act) - has awareness of legal and regulatory requirements and ensures awareness and compliance of team members
Safety Management - fosters a culture committed to the safety of team members, pets and clients
Self Aware - Has self knowledge of strengths and weaknesses. Proactively seeks out feedback from team members and peers and develops action plans to address any concerns that arise.
Veterinary Quality - Understands the factors that contribute to overall Quality of Care and works successfully to fortify them throughout their Clinic
Requirements:
- Veterinary Medical Degree (DVM/VMD or equivalent foreign degree)
- State licensure that is in good standing OR eligibility for such licensure. To include all states for clinics under supervision.
- DEA licensure and CDS licensure if needed for all states for clinics under supervision.
- 5+ years of clinical veterinary experience
- 1+ year of Medical Director / Leadership Experience
We Offer:
- Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
- Time for you and loved ones: great PTO, paid parental leave over your time at Bond Vet, discounted Bond Vet services for pets
- Dedication to your financial future: competitive pay, 401k match, commuter benefits.
- A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust
Bond Vet provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.
