Job Title: Director of Consumer Insights

About Bombas:

Bombas is a comfort focused apparel brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas is continuing to innovate with new socks and apparel while creating a positive impact on the community where we all work and live.

At Bombas, comfort is heavily rooted in our DNA. While striving to provide comfort for all, we welcome and celebrate minds from all backgrounds regardless of age, color, ethnicity, gender or gender identity, genetics, physical or mental ability, protected veteran status, race, religion and sexual orientation. We highly encourage candidates of all backgrounds to apply. Come as you are and we’ll welcome you to the Hive.

Click here to see what it's like to work inside the Bombas Hive!

About the Job:

We are looking for a voraciously curious, customer-centric player to join Bombas as our Director of Consumer Insights. You will turn our insights function, which includes qualitative insights, UX research, and market research. into an essential strategic driver and core competency for Bombas. Your work will be critical to multiple other teams including marketing, physical product, digital product, operations, and customer happiness as well as various company-wide initiatives. Your effort to drive holistic consumer and market understanding will require you to build a team with a range of sub-specialties, methodologies, and functional expertise, and to partner deeply with our data & analytics team. You will communicate your team’s work with the executive team and stakeholders across the business. You are forward-thinking about the strategic role of insights in identifying business opportunities and driving business results, and are unwavering in your belief in the power of consumer insights.

What you’ll be responsible for:

  • Drive the global insights strategy and agenda for the company, turning our our Consumer Insights function into a core competency for Bombas that (1) identifies; (2) enables business stakeholders to understand; and (3) act on strategic opportunities
  • Deliver a cohesive and clearly communicated view of our current and potential customer base including needs, wants, shopping habits, perceptions, journey maps, and customer segmentation - and how market trends will impact these areas. Tie these insights to team roadmaps, goals and impacts across all functions
  • Create a scalable Insights program and processes that build a holistic, continually updated perspective on current and potential customers using a range of methodologies and a range of industry expertise 
  • Grow and mentor a customer-centric, high-performing team. Define team structure, hiring priorities, and external resource needs
  • Help the team build effective cross-functional relationships with brand, creative, product, analytics, insights, customer happiness, merchandizing and more
  • Actively support the goal of having every Bombas employee observe or interact with a customer every year

What we’ll love about you:

  • 8+ years of strategic insights experience, including hands-on experience in a number of methodologies and at least 3 years leading a high-impact team
  • Proven impact of insights on business strategy and results across multiple functions with stakeholders as active partners
  • Able to quickly establish credibility across all levels of the organization, impact decisions through formal and informal influence, and create alignment between teams
  • Passionate about digging deep into the customer point of view to find the ‘aha’ insights and representing them clearly and succinctly
  • You’re pragmatic, analytical and creative; you see connections between your work holistically across the business and find creative ways of approaching problems
  • Belief in our mission and understand the importance of giving-back

What you’ll love about us:

  • We are a team of smart, interesting, diverse, funny, and loving people.
  • We offer competitive compensation, 100% paid health benefits, 401k with match, snacks, socks and a fun, relaxed office environment.
  • We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
  • We value fun. This is why we host office lunches, offsite team outings, and a bi-annual company retreat.
  • We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
  • We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
  • We offer flexible paid time off for all full-time employees. This includes unlimited vacation, sick days, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
  • We believe a healthy body equals a healthy mind, so we offer a $100 monthly health and wellness reimbursement.
  • We offer flexible paid time off for all full-time employees. This includes unlimited vacation, sick days, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
  • We believe a healthy body equals a healthy mind, so we offer a $100 monthly health and wellness reimbursement.

If you require reasonable accommodation in completing this application, interviewing, completing any employment testing, or otherwise participating in this hiring process, please direct your inquiries to our Director of Talent Acquisition at nick.sottile@bombas.com. Requests only related to accommodations will be responded to.

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